Network 5010 error code and reference code 11

I have a KDL46EX720. I used the internet features much. However, I did have ethernet plugged in for a week or two. I plugged this evening to listen to Pandora and look at Netflix, and I keep getting error messages. First of all, it tells me that my connections have expired and asks me if I want to log on again. When I select 'Yes', he tries to do something. Then I get an error that is either "service is not accessible at the moment; code reference 11 "or is"Configuration failed when connecting - 5010. I never had these problems in the 3 months that I have had this tv so far. No one knows what to say about these error messages? Is there a login procedure that I do to reconnect the TV itself?

I reset my router and gave television its own IP address in my router. When I run the configuration of the network on the TV, it says that the connection is OK, local access is OK and the internet access is OK. I can access my computer at home media library and my portable multimedia library, so I think that the connection should be good. Help, please.

Thank you for your message.
According to the description of your problem, your TV is able to communicate with a server (PC) within your home network. However, it will connect to the server on the outside. Reset your TV to factory default settings. If the problem persists after reset, please contact our technical support for further assistance team:

https://us.en.KB.Sony.com/app/answers/detail/A_ID/31045

Tags: Sony TV

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