try restarting my pc because I am stuck on the page to enter my administrators password

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  Here is an article that will give you different methods on how to remove Service Pack 2:
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  If this does not work, then you can try to run CHKDSK on your computer.

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  Try these steps and let us know if it works.

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

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  -You are able to boot to the desktop?

  The issue may be caused if you have changed the hardware and software of the computer settings.

  Disconnect all external devices (printers, scanner, USB (universal serial bus) drives, etc.) except the keyboard and mouse and then start.

  If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue. Then download software updated driver for the device.

  You need a Windows 8 install disc to follow the troubleshooting procedures below. I suggest you connect to any other computer, and create a floppy disk to install Windows 8. Using this disk, you can perform the following troubleshooting methods. You can create the form of installation disk the steps here.

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  It is another way to boot the PC and launch recovery tools when something goes wrong with the operating system.

  Please follow the steps below. Insert the DVD to install Windows 8 on DVD-ROM and restart your computer.

  (a) once you start your computer by using the Windows DVD or the system repair disc, a black screen is displayed with the gray text "Press any key to boot from CD or DVD". Press a button on any.

  (b) select the good time and the type of keyboard .

  (c) click on repair your computer in the lower left corner.

  (d) select Troubleshooting to Choose an option screen.

  (e) click Advanced options in the form of resolution of the problems.

  (f) click Auto repair screen Options Advanced .

  (g) then choose the operating system by clicking on its button.

  (h) Windows 8 will then look for problems on the hard drives and verify that all required files are intact.

  Method 2: Run the restoration of the system of the Advanced Options screen.

  System Restore to restore your computer to a previous state, quickly and easily without losing any of your files and personal settings. Sometimes when you install programs or drivers, they can affect some system settings and prevent other programs to function properly. You can use system restore to restore these settings to their previous state

  Follow these steps:

  (a) once you start your computer by using the Windows DVD or the system repair disc, a black screen is displayed with the gray text "Press any key to boot from CD or DVD". Press a button on any.

  (b), select the exact time and the type of keyboard.

  (c) click on repair your computer in the lower left corner.

  (d) select Troubleshooting in choose an option screen.

  (e) click Advanced options in the form of resolution of the problems .

  (f) select System restore.

  Let us know the status of the issue. If you need help, please after return. We will be happy to help you.