New to ARC - DC directory Question?

Hi all

My apologies for the fundamental question, I am new to the CRA. I am running CRA(3-5) on another server and I know now that I should communicate with DC directory. Obviously directory DC runs on my CallManager (separate), but not on the server of the current ARC.

The PDF 'getting started with Cisco.

Customer response applications

Cisco IPCC Express, Cisco IP IVR and Cisco QM, Version 3.5 "says I need turn on the DC directory (I guess on the server of the ARC), but it is not installed.

I'm kinda stuck and simple elbow shots would be appreciated?

When you configure step 1 "installation directory", you select Directory DC and then configure the hostname of your Callmanager Publisher. Your IPCCX Server uses the DC on the Callmanager directory, so you will not install DC directory on your server IPCCX. It is quite easy to install.

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