Nightmare of Customer Service - the billing department - someone please help?

I've been a customer of creative cloud for years. I recently acquired a new credit card and cancelled the card that was used for my automatic monthly payments to Adobe. I logged into my Adobe account and updated my payment information. When my date of payment, the payment does not pass. I said, 'maybe I made a mistake and typed a wrong number", so I logged in to my Adobe account and updated the information of payment again. This did not help. My horrible experience with customer service began this day - April 20, 2015. The nightmare continued for more than a month and I spent COUNTLESS hours on the phone and chat with customer support. I contacted my Bank, USAA, double - twice they told them me the only reason why to come through Adobe charges denied is that the address that adobe has for me the file (my old address) does not match the address associated with my new credit card (my new address). I have to update address with my new payment information, but apparently do not have access to update the address what adobe has for my account.

I was told that my address has been updated countless times, but the automatic payments continue to be denied to my Bank and my Bank reports the same problem - the address sent by Adobe at the request of the accusation is incorrect and does not correspond to my current address.

When Adobe Support sends the generated mails automatically titled "Adobe case Update" and providing a link to a "Customer Support Portal", my OLD ADDRESS is obviously at the top with my name. My OLD ADDRESS, even though I was assured and reassured many times my address has been updated in the system. The only thing I can think is that address only is not updated on all platforms, especially in the Department of billing and payments.

I'm just trying to pay my monthly bill of the Adobe Creative Cloud. How can something as simple as to update my address on my account have taken more than 8 hours of my time over the last 5 weeks?

Someone please help!


Thank you, Maggie

Hi Maggie-

I sent you a private message. Please check up on this post, if you read email (link: Customer Service nightmare - Department billing - someone please help?), by clicking on the icon of your photo at the top of the screen and check your Inbox.

Kind regards

Guinot

Tags: Adobe

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    Check all the XSD / WSDL / BPEL files in your project, if something is mentioned on "TargetNamespace.com".

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