Nuance ASR OUT_OF_SERVICE subsystem

Hello

We have a CM 4.1.3 and IPCC 3.5.3

With the IPCC, we also have licenses, TTS and ASR (3 TTS and ASR 3)

I have the problem that the service of the ASR is OUT_OF_SERVICE. TTS works very well.

When I restart the system or do a restart of the engine, I can see both services during initialization.

After awhile the TTS is IN_SERVICE and works fine, but the ASR is going after 2-3 minutes initializing OUT_OF_SERVICE.

These are the messages:

352: Jan 26 EET % MIVR-SS_ENT_SRV-1 17:28:53.628 - SS_OUT_OF_SERVICE:Enterprise Server Subsystem in out of service:

"353: jan 26 17:29:20.394% MIVR-SS_NUAN_ASR-7-UNK EET:"nlm"with vpid '3802' on ' 10.10.50.2 ' is not running.

"354: jan 26 17:29:20.394 EET % MIVR-SS_NUAN_ASR-7 - UNK:Not all processes on AppServer ' 10.10.50.2 ' are running

"355: jan 26 17:30:20.396% MIVR-SS_NUAN_ASR-7-UNK EET:"recserver"with vpid '3804' on ' 10.10.50.2 ' is not running.

"356: jan 26 17:30:20.396 EET % MIVR-SS_NUAN_ASR-7 - UNK:Not Speechserver ' 10.10.50.2 ' all the processes are running

357: Jan 26 17:30:20.396 EET % MIVR-SS_NUAN_ASR-7 - SUBSYSTEM_NUAN_ASR_WN_STATUS_CHANGED_OOS:WatcherNetwork status has changed: WN_OUT_OF_SERVICE: Integer Msg = 1

358: Jan 26 17:30:20.396 EET % MIVR-SS_NUAN_ASR-3 - SS_OUT_OF_SERVICE:Nuance ASR subsystem is OUT_OF_SERVICE:

359: Jan 26 17:30:20.396% MIVR-SS_NUAN_ASR-1-ModuleRunTimeFailure EET: Real-time failure Nuance ASR: Module = Nuance ASR subsystem, Cause of failure = 1, failure Module = SS_NUAN_ASR

Strange thing is that TTS works.

CM, IPCC and Nuance TTS/ASR are installed together.

Someone at - it any idea why this happens?

JH

This is a new installation of shade on 3.5 2 or 3.5 (3) you can run in the CSCsc96390bug. There is a hard-coded license file which expires on 12/31/2005. Nuance ASR will initialize and then go out of service, however, TTS will remain in service.

You can quickly verify this by setting the date of your IPCCx server to a date prior to 12/31/2005. If Nuance ASR goes into service, then you will need get the fix from the Cisco TAC to correct this problem.

Tags: Cisco Support

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