OfficeJet 7612:7612 scan multiple pages to a Doc
We have recently improved our XP OS to Win8 and now custom 7612 scan multiple sheets in a single document. When he scan (one sheet) it scans at 11 x 17, at the end of the analysis, it has gray shading. I tried changing the settings, but I am at a loss. What I've read here the HP Director is supposed to pop up as well, in my opinion, that does not happen. Help, please
Hello @sprinklerlady!
Thanks for posting on the HP Forums!
I should be able to provide assistance on your Officejet 7612 does not scan multiple pages in a single document. It looks like you can have just a software problem. I think it would be a good idea to start over again and get rid of all printing software and reinstall it. Once the uninstall is complete, it would be wise to perform a cleanup of the computer disk. A disk cleanup will improve the performance of the computer and remove the temporary files that may cause problems during the installation of the software. Once disk cleanup you must restart the computer and reinstall the HP software.
To uninstall the HP software, click here: uninstall the HP software
To perform a disk cleanup, click here: perform a disk cleanup
To download the HP software, click here: HP Officejet 7610 series full feature software and drivers
Please post back and let me know how everything turns out
Tags: HP Printers
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