OPA hangs on hitting the "submit" button

Hello
We deployed the OPA application in tomcat. We have also integrated with siebel. Now, when we open the OPA application, fill in the data and press the "submit" button then the OPA crashes. Below is the error we have obtained from the logs:

com.oracle.determinations.interview.engine.exceptions.InterviewEngineException: error while trying to restore the transaction (s)!
at com.oracle.determinations.interview.engine.data.local.RuleSessionManager.rollback(RuleSessionManager.java:644)
at com.oracle.determinations.interview.engine.data.local.RuleSessionManager.setData(RuleSessionManager.java:84)
at com.oracle.determinations.interview.engine.local.LocalInterviewSession.submit(LocalInterviewSession.java:311)
at com.oracle.determinations.web.platform.controller.ScreenController.submitScreenAndCollectGoal(ScreenController.java:377)
at com.oracle.determinations.web.platform.controller.actions.InvestigateAction.submit(InvestigateAction.java:84)
at com.oracle.determinations.web.platform.servlet.WebDeterminationsServlet.doPost(WebDeterminationsServlet.java:102)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1655)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1595)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131)
at com.oracle.determinations.web.platform.util.CharsetFilter.doFilter(CharsetFilter.java:46)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:932)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:500)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:864)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1583)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:455)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:384)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
to com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$ SSLReadCompletedCallback.complete (SSLReadServiceContext.java:1772)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
to com.ibm.io.async.ResultHandler$ 2.run(ResultHandler.java:905)
to com.ibm.ws.util.ThreadPool$ Worker.run (ThreadPool.java:1550)

Is the buggy to OPA or we do something wrong?

This section of the documentation ("create a custom user experience interview") describes the approach suggested for dealing with data submitted by a custom application, not Web determinations at the interview session.

Only one track of the battery is sparing of information, given that this situation can be caused by something that modifies the data during the interview, including incorrect data from Siebel, custom functions or inference event listeners.

Please request a service with Oracle Support, providing the following:
1. the modules, or a replica appropriate modules that will reproduce the problem
2. the details of custom functions or events of inference that can be used at the interview
3. the measures necessary to recreate this issue - including what data have been stored in the session of Siebel, and what data have been added on each screen in the interview process before the Submit that caused this error.
4. the version of the OPA OPA Siebel connector you use

Tags: Oracle Applications

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