OPA to interview for Rightnow - problem with the mapped fields

Hi Experts

We strive to integrate an interview of takeover bid for an anonymous user in Rightnow.

At the end of the interview, a contact and an incident of child will be created in Rightnow.

The integration works as expected.

At the end of the interview, we would like to display the number of incidental reference to the user.

However, the incident reference number of Rightnow field is not available in the list of fields that are mapped to the incident entity fields in the OPA.

Another field of incident as a subject, category etc. are displayed and available to me all laid out, but not the reference number.

While using this interview for the customer portal user Rightnow, mapping setting is different, and in this case the number of incidents of reference is allowed to be mapped.

This similar to example modules design student benefits.

But we need this feature for the anonymous user also.

Help, please.

Thank you

Swati

Hi Swati,

Load after submit only is currently supported for the global object - contact in your case.

If when the Incident is created, you can some how get RightNow to copy a custom field to the Contact reference number (for example lastCreatedRefNum or similar), then you could load from there in touch and then display it to the user.

Davin.

Tags: Oracle Applications

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