Open Illustrator documents does not appear when (totally Black canvas)

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  Comment 2: If you will not contact the MS Support on this issue?

  ~~~~~~~~~~~~~~~~~~~~~~~~~~

  Just for the heck of it, I have disabled the automatic updates, cleared my browser cache, checked manually, updates from microsoft (windows) and found none (with the exception of software malware removal tool windows [which I have not installed]).  Then, I turned the automatic updates on, and without even being connected to the internet, the yellow shield popped up with the kb955759 "update"...

  Repost...

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  ================================================================
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