__OxE800000A

Windows Vista no longer conect on my iPod Touch 64gig. I spent a few hours with Apple, relieved of the iPod and reinstalled ITunes. Now, I have nothing on my iPod and get the OxE800000A error message. The Apple; Rep said I need to contact someone at Microsoft. Help, please.
Ron Carson

Hi Ron

What is you receive the exact error message?

Step 1: Run the fixit available in the link below.

http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-USB-devices

If the problem persists,

Step 2: Check that the driver is installed by connecting the iPod to the computer.

1. click the Start button, type devmgmt.msc in the search box and press ENTER.

2 in the Device Manager window > scroll down to Bus USB controllers and click on the little sign to expand this group

3 IPod appears as Apple IPod or Apple Mobile Device depending on the version of the installed driver.

4 Apple IPod (or Apple Mobile Device) then right-click and choose Properties.

5 when the Properties window opens, select the driver tab

6 click Driver Details to view more information.

Step 3: Check that Apple Mobile Device Service is installed and running, to do this, follow these steps:

1. click on start-run, type services.msc, the, click OK.

2. when Services window loads, go to The Apple Mobile Device Service "" ", double click on it to open it, '"

3 make sure that the "Startup Type" says "automatic"and has begun.» If it isn't, use the drop down menu to change.

4. If he once said: "Automatic", then click on the "Recovery" tab in the upper part and replace the line "First failure" "Restart the Service", then click on ""apply ', then OK. "

Let us know if it works

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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