Passwords and e-mail lost

I got a laptop with Windows VISTA home edition installed. Previous owner has forgotten her e-mail address and the password that the machine has not been used for about 3 years. I can't get updates or connect to anything except as a guest. Any ideas?

Your only supported option that circumstance is to make a computer factory reset to make it all new Windows Vista, like it was when the previous owner took home from the store.  To do this, simply put in the Windows Vista recovery disc it came with that and restart.

Tags: Windows

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