Pavilion dv6: receipt of the message, "the local security authority database contains an internal inconsistency.

I just upgraded to windows 10 Windows 7.  I've updated the HP Simplepass software to the latest version, however, when I try to confirm my windows identity to access the password manager, I get the error, "the local security authority database contains an internal inconsistency."

I understand that this is due to re-create a user profile when a former bearing the same user name already exists.  How to access and remove the old profile?  I tried to install the HP Protecttools Security Manager, but I moved not because I have the latest version of the HP simplepass Digital Persona software, which seems to be incompatible.

Any help would be appreciated.

Hi @RobV711,

 

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