Pay, download, standard xi acrobat installed. Stuck in activation!
I'm quite annoyed how I found myself in this situation. Paid for the program, downloaded, installed. Put the serial number and now only to find out I needed a previous version of acrobat.
I don't see anything on the purchase page who said that. In addition, I think in this day and age Adobe must have some sort of finder on your PC to see if you have a previous version before buy you.
Now I'm stuck. Cannot load the pdf and cannot print them either.
Adobe can fix this for me please?
Hi Colin,
It seems that you have purchased an upgrade to Acrobat.
If you have an earlier version of Acrobat then only you would be eligible for this purchase.
If the old version is installed on your computer and install the upgrade Setup program will recognize the old version and accept the serial number purchased upgrade.
If you don't have the old version installed on your computer then you must keep serial number plu handy that the installer will try to detect the old version first and if it fails to find, it will prompt you to enter the oldest as well as the upgrade for the activation serial number.
Kind regards
Rave
Tags: Acrobat
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