PDF security settings change from one computer to another

I manage a transaction for the REALTORS management application and one of the features of our app is a digital signature.

One of our customers presented a signed PDF filled to Fannie Mae, but this was rejected because they could not apply their digital signature to the document. When they open the definition of security properties for signing it shows not authorized, however, when I open this document even on my computer and several others in the office, the parameter is set to allowed.

The vendor we use for digital signatures confirmed that this parameter shows authorized for them as well. We had worked together to open this setting last year for Fannie Mae would accept security documents.

Once our supplier made the switch, we checked with Fannie Mae that it works for them. Now, it seems that the parameter changes when they receive the security contract.

I have Adobe Acrobat 9 / Win7 on my computer. Fannie Mae has Reader 11.0.06 / Win 8. I tested it on Reader 11 / Win 7 show on a few computers in my office and they all admitted.

Having a hard time to understand how the security settings on a document may change from one machine to the other... Maybe win 8? I don't have a machine to win 8 to test.

Any thoughts would be much appreciated. Thank you!

Hi Abhishek!

I realized this after doing a few tests more! It turns out that it is directly linked to the 11.0.06 reader. I installed this exact version on two different Windows machines, and both show the signature as not allowed. As soon as I move towards 11.0.07 Reader, it shows admitted.

Thanks again for watching this. I hope it helps someone else in this situation.

With kindness,

Jason

Tags: Acrobat

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