Photosmart HP 5510: Error with the same type of print cartridge black that I use for more than a year
Hello
For the last days I'm not able to print anything from my Photosmart 5510, because I get the error message "" Black - cartridge incompatible generation more "or 'cartridge for printers of older generation'." In addition, it does not give me option as before proceeding, in any case and I can't activate wireless. So, actually I have no printer at all. I reinstalled the driver but the same thing, after I did that and restarted a printer.
I've been ordering cartridges on eBay and Amazon for a few years now. They were not HP and printer always said to me that it is not genuine HP cartridge. I have no problem with notifications, as it prints well. I printed several pages of document .pdf only 4-5 days. No problem at all. My ink level is very good, especially black, because I was always ordering the largest capacity I print a lot.
This problem started today (or I had knowledge about this today) and there is no doubt that something has changed between the time where I printed the last time and now. But it's pretty clear that HP wants me to buy original cartridges. Is it not enough that my laptop is HP, my printer is HP... I should have freedom to choose what ink to buy and where to buy it. It worked a few days ago and I checked the black cartridge, that I get the error message, has at least 50% of ink left in it. Because HP wants me to throw it away, because it's not authentic?
I'm really upset, because it is not a software, where we have to use the original permits. It's MY printer and I get to choose what cartridges I put in it, and where I buy my cartridges. If there answer like "it is not comapitble, etc.", well, it worked for a long time and printer tell me that there is problem with it. The problem with the cartridge just 'old generation '.
If HP conitinues to press like that, I'll never buy anything HP again.
Hello again Senahid77,
I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.
If you are unfamiliar with the operation of the function of private messages of the Forum, this post has instructions.
Thanks again for your time.
See you soon,.
Tags: HP Printers
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