Pirate computer now to request a password

Compaq model: Presario CQ5300F, Windows 7

A customer has backed up to the telephone conversation with the strong Indian accent, supposedly from Microsoft, telling him that his computer has problems and released control of his computer for hackers.

It doesn't have the recovery disks.

When Windows starts, a window of old-fashion - looks like XP or 98 or 95 - opens requesting a password.

You use Ubuntu, I was able to back up its files.

The recovery partition is present, I do not know in what form.

The customer is willing to let the computer reset to factory settings.

When I press F11 after turning on the computer, instead of bring the Recovery Manager, she prays for the discs, that I did not.

Go to the "restoring at last known Configuration" goes back to the same page by pressing F11

The BIOS seems functional and password is not defined.

Suggestions for

  1. Access to the Recovery Manager

  2. Using Ubuntu find the routine that asks for the password and disable

  3. Or?

    Note: I will seek in "how to install Windows 7 without the disc" However more faster/easier solutions would be greatly appreciated.

    Thank you for your help,

    Franchises

Franchisees, welcome to the forum.

Here is the guide to order the HP recovery media, if it is still available.  Also, here is the system Recovery / backup / restore section for the computer.

Please, click on "Thumbs Up +" if I helped you and click "Accept as Solution" If your problem is resolved.

Tags: HP Desktops

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