Please note that the quote/cart has already placed an order and cannot be changed.

Hi all

Currently, we are trying to create an order istore and doing so when you add an item to the cart, shopping cart throws the error "Please note that the quote/cart has already placed an order and cannot be changed. What happens with a single user. We created an order earlier and this was achieved convert quote to order. Now when we created a new this error pops up. Also, there is no record in the IBE_ACTIVE_QUOTES_ALL table for this user for any active carts.  Please provide suggestions. I cleared the cache bounced the server istore and disconnected and connected and always the question already exists.

Thank you

Hello

Please confirm that there is no basket of assets

Confirm the data in ibe_active_quotes_all

SQL > select active_quote_id, order_header_id, quote_header_id

of ibe_active_quotes_all

where party_id = & partyid

and cust_account_id = & cust_id;

To get values-
Select customer_id from fnd_user where user_name = ==> set to 1
Select person_party_id in the fnd_user where user_name =
Select object_id from hz_relationship where subject_id =
Select cust_account_id in the hz_cust_accounts where party_id = ==> value 2

Confirm the data are synchronized in citing it table aso_quote_headers_all:

SQL > select order_id aso_quote_headers_all

where quote_header_id = & from above;

If a basket of assets is found, you can remove-
delete from ibe_active_quotes_all where party_id = and = cust_account_id and record_type = "shopping CART";
> This will remove the active cart of the user, so you can proceed to the next cart.
Reference for the discussion:
How to remove Active iStore basket of a user (Doc ID 1261926.1)
Thank you
Debbie

Tags: Oracle Applications

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    Subin.

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