Political group customer service couldn't start - how to solve this problem? The latest in a series of problems.

For completeness, I'll give the full story here. We have a computer that is running Windows Vista Edition Home Premium. The other morning, following an update of Windows and reboot, when the user tried to connect it receives the message "user profile Service service has no logon. User profile cannot be loaded.

We took the advice online to log in with an administrator account and change the parameter of the register for the profile, reseting certain values to 0. We have also followed the instructions to remove the ntuser.dat file. However, we have not find a file that was just ntuser.dat. They also had the long series of numbers after them, apparently, which indicates that they are temporary files.

After several attempts to fix it, she now gets a different error when it tries to connect: "customer service group strategy was able to start.

It can log on to the account in safe mode, and I can connect on his computer using his account from my computer on the same home network with no problems.

We tried to copy the directory of the user to a new profile, except for the ntuser.dat file, as suggested by using Windows. It took a good 5-6 hours to copy, and the new profile seems to be heavily watered. None of its setting have been postponed, webshots will not run, Firefox keeps asking if she wants to set as the default browser even after she told him Yes every time, and it cannot access the settings of user accounts in the new profile. Its almost as if he's really the administrator permissions, even if the accounts and users control panel shows it does.

We know that two other things were when the Windows update that caused the recovery occurred; iTunes was a large download, and Symantec is running a regular security sweep. Safety analysis showed that continuing execution, but was no progress. After consulting a few forums of Symantec, we managed to cancel the process and uninstall Symantec, which may be the only way to stop the analysis. Apparently active Symantec scans are known to cause errors in the connection profile. However, this has not fixed the problem.

When connect us to access in safe mode and look at the advanced user account settings, profiles include two profiles with his original user name. Basic user accounts list shows only one. I have no idea what it means.

His profile has now ntuser.dat file. However, we cannot copy or delete it - its used by the system. We can also restore a previous version of the file ntuser.dat - apparently it isn't getting saved in archive (probably for the same reason, we cannot delete or copy).

We tried to do a restore of the system since the start of the day. It was while he was still the "user profile service failed", but before the "political group customer service could not start.

We have done sfc/scannow. He said that some files were corrupt, but he could not fix them. I couldn't understand what files it thought were corrupt.

The Client Services group does not run when I see him the original profile in Mode safe. However, I don't know if it's supposed to be running in Mode safe or not. There is no way to start; to start or stop options are shaded out and unselectable. The Group Services Client IS running when I check with a different profile on the system.

Would appreciate a fix for this, or at least a way to create a new profile that covers all sound settings and didn't result in a complete disaster.

I think we have this resolved. Unfortunately, there was some steps as long as I'm not sure which were needed. It includes:

* The instructions here: http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/user-profile-service-service-failed-the-logon-user/4ed66b21-c23e-42f1-98b2-706dcf931fae

(change of some registry entries for the profile)

Uninstall of Symantec, which had an automatic scan which had been interrupted and was stuck not being able to complete or be cancelled.

* The final bit of trouble who worked was (hope I get this right):
(1) delete the registry as indicated above.
(2) rename the profile folder.
(3) restart the computer and let it create a new profile folder with the same name.
(4) copy the files newly created to the old profile profile's ntuser.
(5) by removing the new profile and rename the old profile back.

And now things seem to be working, if she had to re-run Setup on some programs.

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