Printer Adobe PDF (copy 1) added for no reason. OXPS in PDF of print does not have all suddenly.

I got a note that Acrobat DC updated this morning.  I have now two printer Adobe PDF on my system - the second one is called "Adobe PDF (1 copy).  If I try to print with the original ' Adobe PDF' printer, it works at all.

If I try to print files OXPS using "Adobe PDF (copy 1)' - which is something I used to do all the time - the text becomes complete gibberish.

Adobe has broken something and it must be fixed.  Yesterday, everything was fine.

Thanks Nicknameforme.  No luck with these settings, but I was able to remedy.  Our problem was not confined to just OXPS.  It has been create/print to PDF using the Adobe PDF printer.

Here is my assessment:

PROBLEM / ISSUE:

Windows 10 machines with Adobe Acrobat DC.

There are files in the spooler of the Adobe PDF printer with errors.  Automatic update ran into Acrobat that could not fully remove/update the 'Adobe PDF' printer because of these queue files and created new printer 'Adobe PDF (copy 1)'.

There was only 'Adobe PDF (copy 1)' in the devices & printers in the Control Panel, but both that and 'Adobe PDF' appear in the list of available printers when you print a document.  The 'copy 1' worked locally, but not save to a network drive.  The original of 'Adobe PDF' did nothing.

SOLUTION:

1. manually, clear the print spooler to remove old files stuck in the 'Adobe PDF' printer through the command prompt.  (These commands are for Windows 10. They will be different for earlier versions of Windows)

-Start menu > right click on the app 'Command' and 'run as administrator '.

-Type "Net Stop Spooler.

-Press enter

-Type ""del %systemroot%\System32\spool\printers\* /Q " "

-Press enter

-Type "Net Start Spooler".

-Press enter

2. remove the 'Adobe PDF (copy 1)' in devices and printers in Control Panel

-Right click > "remove hardware".

3 reboot (recommended)

4. run the wizard to repair Acrobat.

-Open Acrobat

-Go to the Help menu > 'Repair Installation '.

5 reboot (recommended)

It still worked on multiple computers with the same problem

Tags: Acrobat

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