"Printer offline" message from the solution Center

C7280 All in One

WINDOWS XP PRO

using the wireless router

Allows to print and receive ink levels; but can't access features analysis due to message "disconnected."

Is there a link to fix the problem?

Is this a communication 2-way problem?

Hello.

I downloaded the diagnostic utility, and it does not check the existence of a communication problem. I solved the problem of "Uninstall" HP software once more, by restarting the computer and reinstall the HP printing software. This time I made sure the printer was introduced with the word "WAP/WEP" to use a secure, encrypted connection communication with my wireless router (whereas it had been with a [open] non-secure communication channel). Everything seems to work fine now. Thanks to those who took the time to answer for a solution! The diagnostic utility helped me to quickly reduce the murky area and confirmed my suspicions about a communication 2-way problem. I think that the problem is now solved.

Tags: HP Printers

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