Problems with Windows Vista update error code I get is Code: 80096001

Hi gang,.

I need help I can get at this point. I am currently working on a machine to a customer who had the rootkit zero.access top. The machine works like a champ, now that it is all clean; but for some reason any Windows Vista refuses to update. Let me mention the operating system before proceeding. The operating system is Windows Vista Home Premium 64-bit. When I try to run Windows Update, the machine has a total of seven updates to install; This is especially important and option. In the important section, the machine is trying to install a security update and that is 9. In the optional section, the machine is trying to install the driver as updates: video, network, etc. The PC is already running Service Pack2. The error code I get is: 80096001. I tried every fix that Microsoft recommends, even the Microsoft Fix It tool. Nothing seems to work. I had a simular problem before in Windows XP. If my memory is good, I had to go to the entry in the registry of Windows Update and apply a DWORD here, or something; I don't remember exactly what I did. I can tell you that I checked the registry and there is literally no key to change in Windows Update. Any help or advice would be great, this question is about to drive me crazy.

Thank you

What's next for security/antivirus installed; is it's subscription and current definitions; has whatever it is detected the last time that the system has been scanned with it?

You can reset the Windows Update components, but If the malware is present on the system update will still be blocked by the malware.

(When was the last time you checked your system for malicious programs?)

Suggest you try to have the system scanned both of the following in this order - do not jump...

In addition to using an anti-virus, as Malware/spyware scan:

http://www.Malwarebytes.org/products/malwarebytes_free>

(MBAM) Malwarebytes is as its name suggests, a Malware Remover!

Download the free Version from the link above.

In addition, scan with the free Version of (SAS)

http://SUPERAntiSpyware.com/superantispywarefreevspro.html >

How to remove malware belonging to the family Rootkit.Win32.TDSS http://support.kaspersky.com/viruses/solutions?qid=208280684>

ESET Online Scanner

http://www.eset.EU/ESET-online-scanner>

Access the article KB971058 via Internet Explorer (only)

If no malware is present - How to reset components Windows Updates?

http://support.Microsoft.com/kb/971058>

Download and Save the fix it 50202 from the page above.

Close all the open browsers and programs prior to execution of the fix it.

Since the downloads fail, when run you the fix it choose its default mode when you run it the first time.

When he finished, check if download updates now.

If the updates are still not download after you run it, then run it again and choose his Aggressive mode.

Then reboot and see if the download updates now.

UTC/GMT is 19:30 on Friday, October 7, 2011

Tags: Windows

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