Product key is not valid after the relocation because of the virus

My netbook has a virus and I need to reinstall my windows xp.unfortunately my sticker is no longer legible, so I can't access my product key. One of my reinstallation cd told me that my product key is not valid... What do I do... i tried to call the phone numbers given on the Web site, but no one answers me.

Help! 

Hi el_gwapa,

If you use a relocation of the disc from the manufacturer of the computer, then you may need to contact the manufacturer and see if you can get a product key.

Also check the following links to get a new product key for Microsoft:

You receive an error message after you enter the product key when you try to install Windows XP

http://support.Microsoft.com/kb/310637

The link below is for Windows Vista, you can always check the link for Windows XP also.

Get a new Windows product key

http://Windows.Microsoft.com/en-us/Windows-Vista/get-a-new-Windows-product-key

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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Tags: Windows

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