Publish on YouTube: "error when downloading the video.

I can't post a video on YouTube. When I try to publish the project, video editor is capable of producing the video and then I see the progress bar for the download of YouTube, but then invariably I get an error that reads "error encountered during the download of video.

captivate error.jpg

Running Adobe Captivate 5.5 on Windows 7, 60 Mbs cable internet connection. I have no problem with the network, the internet connection is fine.

I tried to go in the Adobe Captivate AppData folder under my user name and trashing the Captivate 5.5 folder, reset all my preferences. I get this error pretty regularly, and it worked in the past. But not for this video. It's not too large - 22 slides, 4 minutes in length, 4 MB of files. I tried to create a new project and copy and paste the slides from the original, but I still get the error. I have tried to install Captivate 5.5 on a virtual machine Windows 7 newly installed (and updated), copy the file to him and publish from there - same error.

I was able to work around this problem in the past of trashing the file I mentioned above - is embarrassing enough because I have to configure everything again. But at least it worked. Now I'm stuck.

I tried to call tech support on this issue, and they advised me to try to screw up the folder.  But beyond that, they had all the ideas.

Anyone has any ideas what to do?  Anyone else has this problem by publishing on YouTube?

Jason

As an experiment, try to change your title for something that contains only letters (no punctuation or hyphens), does not begin with a number and has underscores instead of spaces.

See if you are able to then publish correctly.

Tags: Adobe Captivate

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