Questions by activating the product key from a windows machine pre-installed 8

Hi all

I bought this machine pre-installed windows 8 for the laptop dell inspiron model 3521, with a friend who stays in Doha, the Qatar. I stay in Pune, Maharashtra, India. When I got my hands on the machine, windows was still not enabled surprisingly. I called the customer service dell Sunday, who confirmed that it was purchased in the Gulf and it is pre-installed windows machine 8. The Executive of the customer asked me to call Monday for anywhere between 09:00 and 18:00 to get the product key.  When I asked my friend about activation, it was completely dropped on activation or reinstallation of windows 8 on top of pre-installed windows 8 OS. I guess he bought the machine pre installed and active windows 8, but somehow, through someone, windows has been reinstalled and the resettlement process could not brought the product key from the BIOS.

Now, as I had fun at hand, because it is Sunday, I searched a few tools retrieve the product key from the BIOS, and I was finally able to get their hands on the product key of my machine, but has not managed to activate my windows using command prompt (using slmgr slui.exe) and user interface. Here is the message I get.

Download windows 8 ISO from Microsoft and reinstall windows 8 is the only option that remains for me? Y at - it no work aroun

d? What happens if I am presented with the same message even after reinstalling windows 8 again on my machine?

Please kindly help

Hello

Thanks for posting your query to the Microsoft forum.

I appreciate your efforts to try to solve the problem and I will definitely help you with this.

This could be due to the change in the country / region or the product key that you might be for a different version of Windows like Pro Pack etc.

I suggest you to change the country and enter the product key and check.

a. in the area of research of charms, type slui 4 , then select slui 4 search results.

b. click on the arrow down under Select/change your country or region , and then click Next.

c. call the telephone number indicated on the call and provide your installation ID screen.

d. do not say what whether, or press any key. Wait for a Customer Service representative to answer the phone.

e. explain in detail. (Please check if the key is for Windows 8)

Reference:

How to contact a Microsoft Product Activation Center by phone

I suggest you to try these items the KB from Microsoft and follow the steps to solve the problem.

Why can't I activate Windows?

Get help with activation errors

I hope this helps. If you have any other queries/issues related to Windows, write us and we will be happy to help you further.

___________________

Thank you best regards &,.

Isha Soni

Tags: Windows

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