Redemption code does not work

Hello

I bought Lightroom in 2013 and you just moved to a new laptop. IV downloaded the software on my new laptop, but when I enter my redemption code/serial number says Lightroom "code is not valid, please try again."  I bought the license online and have retained the original e-mail with confirmation and the redemption code. How am I able to fix this without having to buy a new license?

Thank you

A redemption code is used only once to acquire the serial number.  The serial number is what you should keep and use all of the facilities/activations.  If you have registered your software when you initially installed, then the serial number may be available through your Adobe account online.

If you can't find your serial number but always have the software on the old machine, you might be able to find the serial number by using one of the tools below...

If it's a Windows machine, and then try running Belarc Advisor

http://www.Belarc.com/free_download.html

For a Mac, you can try:

https://Mac-product-key-Finder.com/

Tags: Adobe

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