(Redirected) Help guarantee Alienware Alpha transfer. No response... You will need to take care of this as soon as possible.

Good so I bought an alpha alienware on ebay. It worked fine until just now. I contacted the support to try to get it fixed. Was told I need a warranty transfer of the former owner to myself. Its still in warranty for 35 days more Dell... I contacted the chat and they said that they transferred to my name tag. So I called support since the tag was supposdely in my name now. Low and this is right before they were going to order a new motherboard for it. The support agent (phone) said that the mandate was not yet in my name as I was told before, and it cannot do unless its in my name. So yes im confused now.

Yet once, at the start I tried to do online transfer of warranty even if everything I know about the person that I bought is the two bills that I got on ebay and paypal to purchase which was a few months ago (I bought it originally used). I just put this info in but still no answer... I sent the seller and still no response.

The funny is that the guy that I spoke on the live chat it's everything in my name now. Yet when I called by phone, the Lady said that it was not let him apply for the permuted motherboard. and that he (the previous owner warranty) was especially "in white. Yet when I tried to register, it says its already registered... and won't let me put my info.  IDK im so confused. I want to just my machine to have a new motherboard (questions, it's complicated freezing) :( If anyone out there at dell can help me... Whenever I try to send I NEVER get an answer... ugghh. I have my file number if that helps. I have my tag number, tag express, heelp etc... Please before my warranty runs out...

Better to post this thread in the Customer Care Forum here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Bev.

Tags: Dell Desktop

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