(Redirected) Someone help me please I received poor customer service
I had my computer for a little less than 2 months now and I'm having serious problems with it. Dell said they would send a replacement part and a technician to fix it. I took time to work at the tech at my house until the piece could be installed on my new computer. Then the computer still does not work properly.
I called Dell and told him about my problem and nice customer service to the United States officer said no problem would just order me a new computer and I want to hold on to the computer that did not work properly until the newcomer. Then I will return to no work so that I wouldn't be left without a computer. I waited for the new computer. So today it's Thanksgiving, I received an email saying that someone at Dell had cancelled my order without my permission and spare parts have been ordered for the computer. I called Dell and was transferred 5 times and when I finally reached the right Department 45 minutes later in India, they said that their Ministry has cancelled the order so that they can send replacement parts more and send a different tech. So, I have to take more time off work and cross more hassle for a brand new computer. Let the computer face is a lemon. So I said that it was unacceptable and that customer service agent put me on hold. He said I could ship the computer to a warehouse that leave me without a computer for an extended period of time.
This computer is new and has a few major problems. I don't want the computer more and Dell asked to return it. The customer service agent lied to me and said that he could not resume. The U.S. customer service agent that I spoke to said that it was still under warranty and I could return it. Conflicting information, poor customer service is absolutely ridiculous to the point.
I should be spending time with my family instead of looking corporate headquarter phone numbers and for posting on blogs, what is happening to me and the poor customer service I get. Even large departments at Dell such as sales and service return which are in the United States have the day. I am frustrated and disappointed by Dell and its products.
Hi elu7788,
Please repost this in our forum customer care for assistance.
http://en.community.Dell.com/support-forums/
Tags: Dell Products
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