Reinstall Vista upgrade Express of Business to ultimate after hard drive crash

When I bought my first computer at Dell, it had Windows Vista Business installed on the computer.  Shortly after the purchase, I bought an upgrade on Amazon.com to upgrade to Vista Ultimate.  I remember that when I upgraded, a file has been downloaded and executed on the computer that has provided the additional functionality of Vista Ultimate.  The file is stored in my service digital locker.  I think I have the product key that was used after the upgrade (it of in my notes, but does not match the original product code which is on the side of my computer).  In any case, the hard drive crashed and I reinstalled windows vista professional, on the recovery provided by Dell CD.  However, I can't seem to find a way to present a new request the ultimate improvement to the computer (it only gives me vista professional).  Now that the digital locker is gone, I can't recover this file and emails informing her service digital locker went went to an old email account I'm not "check very often (I located the email I was trying to research on mine)."

Can someone provide me with instructions on how to apply a full new vista computer?  If I think I have the product key for the upgrade, is it possible for this punch in and extract the upgrade feature?  Thanks in advance!

Hi Mustard3,

Please see the following article information about the replacement of the software:

http://support.Microsoft.com/kb/326246

I hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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