Repayment of advances
First of all, I want to introduce my self. My name is Hadi Sastra firdawss (Indonesian), one of your customers for Apple products. I have you informed of my disappointment in your system for repair and restitution for my Iphone 6 Plus 64 Gb gold.
I'll tell you the chronology of my case (number of cases = 1065490644):
1. my Iphone screen is often blocked and on the screen of my iphone, I found a dead point pixel
2. I have to wear my Iphone to the service provider SITCOMINDO PT Duta Merlin (Central Jakarta) with status of guarantee in December 17, 2015. They informed me that my Iphone will be replaced by a new one and takes 2-3 months
3. I have my Iphone on hold for 3 months with passion, but they have never been informed of my Iphone.
4. I called to ask about my iphone, but the answer "my Iphone was always not ready."
5. after one week from 3 months of waiting, I decided to call the apple centre Indonesia (number of cases = 1065490644). They transfer me to customer service in another country. My customer is Mr. Azlan, they give me promises to follow my progress of replacement, but there is no update on my iphone
6. I confused and frustrated my course of replacement, until I received information from the service provider that my Iphone was in a State of refund and will be refund if I want to give all of the accessories, box, receipt, copy of the citizen and the copy of the bank account card.
7. I give all accessories, box, receipt, copy of the citizen card and copy of the bank account on April 2, 2016. They informed me that the progress of refund will take 6 to 8 weeks.
8. so far, I have no update on my tuition refund.
9. I try to call again the call of apple centre. Mr. Ian changed my customer relationship. The answer always the same they never know when I receive my refund.
Please help me to find a better solution for my refund class. I don't have to wait any longer cause I was on hold for more than 5 months, without any certainty
Thanks for your attention
Kind regards
Hadi Sastra firdawss
Apple customer
You do not discuss Apple here, this is a user to user support forum. If you have already talked about this with Apple, you must continue your conversation with them. Otherwise, you can use their comments here, http://www.apple.com/feedback page and click the box in the matter. No one here can help you with your problem.
Tags: iPhone
Similar Questions
-
Suddenly I can't find 2011 MS Office on my 15 "Macbook Pro start 2011 with El Capitan! Computer is fast. Run Malware for Mac bytes manually every day after my work. Have no idea what could have happened to him?
First of all, if anyone has any ideas where to look elsewhere the finder under applications, please let me know.
Have a time machine (1 to) which also contains the router for this computer. Im hoping I can restore this Suite of office of MS 2011 from there. Thoughts, suggestions, instructions would be greatly appreciated!
I can't believe he just 'left '! Just leave really bothers me!
Thank you in advance!
John
ChristianMD
Check your Applications folder?
Or try to use Spotlight to search your Mac > the basics of the Mac: Spotlight helps you find what you are looking for - Apple Support
-
I have an Imac8, using OS X el capitan, 24 ", realized in 2008. Get pop-up windows from: Advanced cleaner Mac and Mac Adware Cleaner. Are they those recommended by Apple? These come from Apple?
No, they are not, they are horrific scams and are not in any way recommended by Apple - what made you think they were?
Frequent jump - rises as it says have adware - try to do a scan with Malwarebytes: http://malwarebytes.org/antimalware/mac.
-
Download movies in advance?
Is there a way to download videos advance? For the moment I start the video and just leave turn to download completely, but it's a little dangerous for rentals that I find myself short of time from time to time.
I have the latest ATV (4th gen)?
Thank you.
How long you look at
You have 30 days to begin watching a movie after rent you. Once you start watching the movie, you have 24 hours (the United States) or 48 hours (elsewhere) to finish. You can watch the film as many times as you want until it expires.
If you start to watch a movie in 30 days, you must rent it again.
Movies that rent you disappear from your iTunes library when the rental period ends.
-
I have an unwanted application called Advanced Mac Cleaner.
Read it please stop the cAds in Safari - Apple Support.
-
I always encounter error - 1 when I try to restore my iphone. I would like to ask for help at all, which is error-1, which makes and how will definitely be to remedy. Thanks in advance to all.
Try these steps first If you find an error when you update or restore your iPad, iPhone or iPod - Apple Support
-
Please indicate how to permanently remove the malware Advanced Mac Cleaner. He keeps reappearing when I move to the trash, empty the trash and restart my computer. Help, please!
the developer should have information on their Web page. dragging to the trash will not uninstall it because it has processes that run when your computer is active, not just at the time when you start the application manually.
-
my MacBook Pro 2.6 GHZ I5 (mid-2014) 3 MB shared level 3 cache, 8 GB on-board 1600 MHz DDR3L SDRAM. the HD is fried by virus. should I just take w Apple and replace a new SSD and you know how much $ would cost me? Thank you in advance.
Quan
Contact ask an ANDS Apple Store.
However, what makes you think that a virus fried your HD?
Looking at it
https://en.Wikipedia.org/wiki/MacBook_Pro
Initially, you Mac Pro came with an SSD.
Just what failure symptoms are you having? Maybe your SSD did not fail.
If necessary and if yo are up to it you can replace the SSD yourself
https://eShop.MacSales.com/shop/memory/Apple_MacBook_MacBook_Pro/upgrade/DDR3_16 00MHz_SDRAM
This is the Office Mac Pro forum. I asked that your post moved to the forum of laptop MacBook Pro or another appropriate forum.
-
PowerPoint slide show won't advance without mouse click
I have a PowerPoint for Mac slide show 2016 that advance simply has the value from one slide to the other side of 5 seconds throughout the presentation. No effects of transition or animations of any kind.
In Keynote, it will only move forward if the click is performed manually on each slide. This is expected behavior with Keynote that comes to be accepted?
Thank you
Mac OS X El Capitan 10.11.6.
Version of Keynote 6.6.2
A number of features of PowerPoint is not interpreted by Keynote.
The value auto play Keynote:
Inspector > Document > paper > in the presentation of drop-down Menu, select Self play, enter a value in the time to the hour box slide should show.
-
My phone, when I try to call, I could barely hear the voice of the speaker, even turning on the Mono Audio, I rebooted the phone but nothing, this problem occurs after I updated the ios 9.3.5 aka the recent, so any solution pls response asap thx in advance
Hello, dzharun!
Thank you for joining the communities Support from Apple! It seems that you encounter to the appellants the hearing in question on your iPhone. I know how important it is, you are able to hear callers. Restart the phone and adjusting the audio are very advanced! Read this article If you hear not a person on an appeal or a voice messageor if the sound is not clear on your iPhone. Since you have tried reboot, find out exactly as follows:
Turn off the receiver
The receiver of the iPhone will not work properly if it is blocked or dirty.
Follow these steps, after each:
- Make sure that nothing is blocking the receiver, such as a case or a movie.
If you have a new iPhone, remove the plastic on the front and the rear of the unit. - Check the receiver opening to see if it is blocked or dirty. If necessary, clean the receiver opening with a clean brush, dry, soft.
- While you're online, turn on the speaker. If you still do not hear, then your network or the reception might be the issue. Try calling again later or somewhere else.
Also, check out this article with links to learn more: get help with hardware on your iPhone, iPad, and iPod touch features. It has links to articles for several steps to help with issues with the receiver and the speaker.
See you soon!
- Make sure that nothing is blocking the receiver, such as a case or a movie.
-
El Capital is compatible with the MacBook Pro version 10.10.5? Can anyone help answer this question before I update? Thanks in advance.
Why did you start a new post? Post again only after only 8 minutes accomplished nothing.
There is no general problem going to EL Capitan on your Mac.
Some applications may require updating.
Some devices like printer may require the updated drivers. For some readers of devices not being updated are available.
This is the Office Mac Pro forum. I asked that your post be moved to the El Capitanforum or another appropriate forum.
Please move to the EL Capitan forum or another appropriate forum. Thank you
-
I tried to erase and reset my iphone 6 s. But why is it taking so long? For more than 24 hours. Is this normal? The phone displays just the apple logo and wont open. Help, please. Thank you in advance.
Hello
Follow the instructions here:
If you are unable to update or restore your iPhone, iPad or iPod touch - Apple supports
-
Hi all
The ability to change an email used to carry reading was sitting in
Options-advanced-reading and display
Since the upgrade to 38.1.0 on mac I can't find where to change the playback preferences
See attachment
Please allow me to ask for help?
Thanks in advance
I think it's Edit. Preferences on Mac. Or something similar under the button of hamburger.
I'm getting things about creating a folder of Exchange account (already have a) so I'm not going to even try to see your photo. Download this site works fine for me.
-
Slideshow willl not advance - Blur was the culprit!
If I open a slideshow of Medscape, skin lesions, for example, there are 2 buttons that can be used to advance the slides: one on the right edge of the image itself and the other just above the image. None of them works. When I click on the arrows that they turn black as if they'll work, but nothing ever gets. Or not by using the arrow keys on the keyboard. Java and Flash are recently updated. The slideshow works fine in Safari.
Any ideas?The offending extension was fuzzy 5.9.1720. It is a tracker-blocker. When I discovered that it was the author of the offence, I searched the Blur and discovered how help files 'allow' followed on the Medscape site. With the follow-up of the permit, the slideshow works fine.
Thanks for the help! -
I get an "offer" Advanced Mac cleaner but I don't know if it's legitimate. Should I do it or not?
No, you shouldn't.
(143694)
Maybe you are looking for
-
What is the best for sleep mode Mac or a stop?
It's really important if you let just sleep mac between uses or stop the mac downwards best for overall computing?
-
Hi, when I try to shut down my computer, the screen (HP 2009 series Wide LCD Monitor) will not close. It displays the words "button / stop lockout"... anyone know how to fix this? Thank you
-
HP OfficeJet 4650: Printing borderless - HP Officejet 4650
Hi all I recently bought the all-in-one HP Office Jet 4650 printer who announced printing without margins. I couldn't access this option and all my pictures are printing with a wide white border - especially on the right margin. Does anyone have a s
-
Add an element to the last tree node
IAM just learn programming in labview. someone help me. I want to develop a tree so that each time a new item is detected in the input array (parent-> name of table), a new node must be created in the tree view under the last node, adding also the ch
-
opening hours of session that affect Exchange messaging
How to set up the AD logon hours without affecting the users´ Exchange webmail?