Report, which reflects the age of the service request with respesct to the Regio
HelloIs there a way we could create a report that displays the following:
The age (days) of the North-South Centre
90 + 21 1 1
60 - 79 2 32 2
30-59 2 3 2
10-29 1 2 4
09 - 1 1 1 1
What we are trying to do is to create a report that shows that how much SR are open age given to each region. For example one of the SRs, with age > 90 are open and which region.
Note: The age = Diff between SR Date of opening and the current Date
Any help would be really appreciated.
Thank you
Ahmed
Hi, something like this can help you
CASE
WHEN (TimestampDiff (SQL_TSI_DAY, "Closed Date". To date, "Date Opened". (Date) > 90) THEN ' AGE > 90'
WHEN (TimestampDiff (SQL_TSI_DAY, "Closed Date". To date, "Date Opened". Date) > 59 AND TimestampDiff (SQL_TSI_DAY, "Closed Date". To date, "Date Opened". Date)< 91)="" then="" 'age="" 60="" -="">
ANOTHER '' nothing. ''
END
-John CRMIT
Tags: Oracle
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