Reports - Service request report

Similar Questions

• Contact-> Service request - show only the SRs that belong to the user

  Hello
  
  Here's the scenario:
  
  User has access to all Contacts and can see did not have SRs.
  
  The role of user - can read all records = YES
  
  Profile of user access
  
  Contact - Readonly
  Related information under the Contact section:
  Service request - View (inherit primary does not appear in the drop-down menu)
  
  When I login, I am able to see all the Contacts (directed by role play) and also all SRs associated with this Contact.
  
  Problem: Only SRs belonging to the logged in user should appear. SR the other user should not be visible under the contact.
  
  I've seen examples of the use of ' inherit primary. " This option is not available.
  
  How to get this functionality? (Contact - read all records and associated Contact SNS should show only users registered in SRs)

  Here's a way to do this:

  -Instead of the Service request related information on the Contact details Page, create a Web Applet, and incorporate a report that resembles the Section Service request information.
  -Filter this report with a session variable, connection name and use this login name to filter the corresponding column on the report. On the report, add a link to action on the SR # so agents can pierce the ther SR detail page and update etc...

  This way the user will see only those SR what he or she has.

  -Royston

• Service requests service level agreements

  Hello
  
  I was wondering if anyone had thoughts or experiences to share for the best way to manage the contracts of service level for Service requests. I was asked to provide a report showing that Service account (by area/topic) responded within the time con times.
  
  For example, applications of new business cards are supposed to be resolved in 3 days and it took 4 days so mark this request as having not met arranged deadlines.
  
  I don't know where is the best place to store the dayes of level of Service by region? Is this just in the logic of the report? Appreciate any ideas on that.
  
  Thank you

  The correct syntax for the IIf function is

  IIf (testExpr, expr1, expr2)

  If testExpr is TRUE, returns the value of expr1; Otherwise, returns the value of expr2.

  Try withI
  If ([] = "Allowances", "2", "0")

• Zip code does not match with the Service request number

  Hello
  I can, check the State of repair of my Xbox to the t.
  It keeps giving the same error (ZIP Code does not match with the Service request number).

  I tried to register the product.
  but it seems impossible, if it has a status of repair open.

  a catch 22.

  Hello

  I suggest you go through the following link.

  http://www.Xbox.com/en-us/

• How to open a service request / Ticket / issue

  Hi all

  I am now looking for some time how to open a Ticket or Service request for some issues of the iDRAC, I found.

  How can I submit these?

  Kind regards

  UBruns

  Ubruns,

  If you follow this link it will allow you to enter your service tag, once it will lead to where you can choose between email, phone or chat.

  You can also post here and we can assist you as well.

• What events trigger service requests?

  Hello

  I know that CHS has algorithms to assess the communications between the sophisticated devices but, is there an easy solution for a customer who asks what events trigger Service requests?

  Kind regards

  Gabriel Tlalpachicatl

  Hello Gabriel,

  Under the technical means of CHS, there is a "Smart Call Home monitoring details" document. This provides specific details for each diagnosis, environment and alarm of syslog by device.  It must also offer if an SR would be open.

  Tim

• Open Warranty Service request July 23, 2013 for Dell U3014 not yet shipped

  Dell technical support chat, Dell agent diagnosed my brand new, in the U3014 defective LCD warranty and I was sending by e-mail & service on July 23, 2013 application numbers. While they inspected the status of service request today (from this page: http://www.dell.com/support/incidents/us/en/04?c=us&s=bsd&cs=04&l=en), it does not seem to have shipped yet despite almost launched a week ago.

  When I could expect my replacement LCD to ship? I expect a much faster resolution of Dell, especially for premium for the lighthouse of Dell LCD.

  pil0tflame,

  According to the availability of the manufacturer, the typical turnaround time on shipping is 7 to 10 business days. So I'm not expecting to ship until Thursday, may 1 at the earliest.

• DB stopped working with ORA-12514: TNS:listener is not currently of service requested in connect descriptor

  Hello

  I installed Oracle 4 months before and work perfectly fine on until now. I could not able to connect to any DB or URL http://127.0.0.1:8080/apex/f? p = 4950

  The connection failed with the below error

  ORA-12514: TNS:listener is not currently of service requested in connect descriptor

  Results of the LSNRCTL STATUS as below

  C:\oraclexe\app\oracle\product\11.2.0\server\network\ADMIN > LSNRCTL STATUS

  LSNRCTL for 64-bit Windows: Version 11.2.0.2.0 - Production on 3 January 2016 12:43

  : 55

  Copyright (c) 1991, 2014, Oracle.  All rights reserved.

  Connection to (DESCRIPTION = (ADDRESS = (PROTOCOL = IPC) (KEY = EXTPROC1)))

  STATUS of the LISTENER

  ------------------------

  Alias LISTENER

  TNSLSNR for Windows 64-bit version: Version 11.2.0.2.0 - Prod

  ction

  3 January 2016 start date 12:43:51

  Uptime 0 days 0 h 0 min 4S

  Draw level off

  Security ON: OS Local Authentication

  SNMP OFF

  Default Service XE

  Listener parameter File C:\oraclexe\app\oracle\product\11.2.0\server\network\A

  DMIN\listener.ora

  Listener log file C:\oraclexe\app\oracle\diag\tnslsnr\RAJESHK-PANTAR\lis

  tener\alert\log. XML

  Summary of endpoints listening...

  (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC1ipc)))

  (DESCRIPTION = (ADDRESS = (PROTOCOL = tcp) (HOST = localhost) (IN.

  RT = 1521)))

  Summary of services...

  Service 'CLRExtProc' has 1 instance (s).

  Instance of 'CLRExtProc', status UNKNOWN, has 1 operation for this service...

  Service 'PLSExtProc' has 1 instance (s).

  Instance of 'PLSExtProc', status UNKNOWN, has 1 operation for this service...

  The command completed successfully

  C:\oraclexe\app\oracle\product\11.2.0\server\network\ADMIN > LSNRCTL SERVICE

  LSNRCTL for 64-bit Windows: Version 11.2.0.2.0 - Production on 3 January 2016 13:0

  : 08

  Copyright (c) 1991, 2014, Oracle.  All rights reserved.

  Connection to (DESCRIPTION = (ADDRESS = (PROTOCOL = IPC) (KEY = EXTPROC1)))

  Summary of services...

  Service 'CLRExtProc' has 1 instance (s).

  Instance of 'CLRExtProc', status UNKNOWN, has 1 operation for this service...

  Managers:

  "DEDICATED" set up: 0 denied: 0

  LOCAL SERVER

  Service 'PLSExtProc' has 1 instance (s).

  Instance of 'PLSExtProc', status UNKNOWN, has 1 operation for this service...

  Managers:

  "DEDICATED" set up: 0 denied: 0

  LOCAL SERVER

  The command completed successfully

  Please help with what deliver you.

  1. control file backup to trace using the "alter database backup controlfile to trace as 'C:\control.bkp ';

  2. turn off your database

  3 startup nomount

  4. create controlfile from the backup created controlfile command. For example. See below (it is extracted from the trace my database controlfile. RESETLOGS option use as in 1st line

  CREATE CONTROLFILE REUSE DATABASE "WIN1DB" RESETLOGS  NOARCHIVELOG
      MAXLOGFILES 16
      MAXLOGMEMBERS 3
      MAXDATAFILES 100
      MAXINSTANCES 8
      MAXLOGHISTORY 292
  LOGFILE
    GROUP 1 'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\REDO01.LOG'  SIZE 50M BLOCKSIZE 512,
    GROUP 2 'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\REDO02.LOG'  SIZE 50M BLOCKSIZE 512,
    GROUP 3 'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\REDO03.LOG'  SIZE 50M BLOCKSIZE 512
  -- STANDBY LOGFILE
  DATAFILE
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\SYSTEM01.DBF',
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\SYSAUX01.DBF',
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\UNDOTBS01.DBF',
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\USERS01.DBF',
    'C:\ORACLE\PRODUCT\ORADATA\WIN1DB\WIN1DB\EXAMPLE01.DBF'
  CHARACTER SET WE8MSWIN1252
  ;
  

  5 mount the database 'edit the editing of the database'

  6 open the database using newspapers to reset "alter database open resetlogs.

  Thank you!

• Maximum number of Service requests

  Hi all

  Greetings for the day!

  After continuous follow-up with my client, I recently got the number of the ITUC, using which I created ID metalink and triggered several SRs for pending open questions and began following. However, the management insisted on open SR only for critical questions, in order to avoid the maximum number of service requests.

  It intrigued me, according to my knowledge, there is no limit or value set, who says you can't create more than Nnn number of service requests, please let me know if it there in a. I tried to search for the same thing on the forum as well as google, but did not find. Furthermore, another application that came to my mind was, if I have the Database Enterprise edition license, and I raise questions about FCAC, it will be by any violent means the terms of the assistance contract?

  Hereafter, document as well, but no luck.

  http://docs.Oracle.com/CD/E25290_01/doc.60/e25224/SRhome.htm

  Thanks in advance,

  AbbasDBA

  It depends on the nature of your organisation has subscribed the support contract.

  For example, see the http://www.oracle.com/us/support/library/057419.pdf 'Incident Server Support Package' (page 13)

  Most customers would sign up for normal support that does not limit the number of SRs, but some they choose this method for specific projects / implementations.

  Hemant K Collette

• How can I increase a service request?

  Hi all

  I have a service request that is OK, but I'm afraid that it will not be resolved by the end of the month.

  Please can you point me in the right direction for this escalation in a good way.

  Thank you

  Djidji

  We are generally worse the SR thru Oracle Support phone: 0008001007534 or 018004258448.

• Listener (and the database instance) does not start automatically: ORA-12514: TNS:listener does not currently of service requested in connect descriptor

  Hi all... I am a newbie with oracle database.,.

  I have the problem of monitoring:

  I installed Oracle Database 11 g R2 XE on my CentOS 6.5 guest operating system.

  I changed the host name in my CentOS so (where installed oracle 11g R2 XE) after the installation was completed successfully.

  Installation-) before and during the hostname is localhost.

  (-) After the installation, I changed the host name in VMCentOS

  From the moment where I changed the host name, nothing starts automatically. In particular, the listener and the database instance does not start automatically.

  When I start the listener manually and I try to connect to the instance of database with SQLPLUS I get this error:

  ORA-12514: TNS:listener is not currently of service requested in connect descriptor

  I think that the problem is due host name changed because I have to test and debug the object, re-installed a machine virtual operating system CentOS, re-installed oracle database 11 g and I do not have this problem. The database instance and the listener starts automatically!

  Can someone tell me if, maybe, the problem is with the host has changed? ... and why?

  P.S.: After changing the hostname I also modified the listener.ora and the tnsnames.ora by changing the HOST with the correct host name.

  Hello

  It seems that you don't install Oracle Database Express Edition (XE). If you post this question in the wrong forum.

  When you install EA or there is no script that starts the database at startup.

  If you wish, you can create by yourself. For example search for instructions to Google how to create script.

  Kind regards

  Jari

• Field Service dispatcher cannot view service requests

  Hello

  I have installation just a new test instance of EBS 12.1.1. with the Vision demonstration database.

  When I use representative responsibility of Field service, I'm able to search service requests and create them without a problem. But when I use the field Service Dispatcher responsibility, I'm not able to search for service requests as LOV has 0 records. When you create a new service request, I'm not able to select a Type of Service that the LOV is empty.

  Is this a bug or is missing of any installation?

  Thank you

  Anoop

  Problem solved, when I removed the security service request

• Problem opening of HTML forms "Find Service request" and "Create Service Request"

  Hello

  I'm working on the establishment of a date for the Service of the EBS, and I'm unable to open forms HTML 'Find Service request' and "create Service request".

  I get the error message:

  Oracle error - 20001: ORA-20001: APP-FND-02902: option profile Multi-Org is required. Please define either MO: MO or Security Profile: profile of operating unit option. has been detected in MO_GLOBAL_INIT.

  I have knowledge of EBS min set up and configuration. We simply use EBS as a source system for our ETLs.  Please suggest no work around to solve the problem.

  Thank you

  Kishore

  Go to the responsibility of the system administrator > profile > system. Search for the profile MO: unit operating and under field of responsibility, put in the name of responsibility you use to create the service request, click OK, and enter the value you want in the next window operating unit. He shoots to the top of all the defined business units and you can choose the one desired.
  

  
  

  Thank you

  Shree
  

• Free custom Service request

  Hi all

  I created a custom self-service request i.e. 'ADVANCE' using EIT. Did the installation in
  HR & TEA (positions upto 2 approvals upward. I've done the installation:

  (1) created an EIT for ADVANCE of FUNDS
  (2) created a function for the CASH ADVANCE
  3) has added the function in the Menu of self-service
  (4) run 'Registry of information Types' to 'MOVE on '.
  (5) If a Condition in the SOUL using the attribute existing
  6) has also created a rule in the SOUL
  (7) on the profile for customization options
  (8) BG, Security Profile & Usertype profile options are set
  Still to do:
  (1) necessary to allow segments of FDF self-service page using personalization for segments of the CASH ADVANCE

  After you activate the profile customization options, when I chose the request...
  It is showing error as shown below:

  Error:
  The selected action is not available. The cause may be related to safety.
  Contact your system administrator to check your permission for this action level.

  PL guide me where I need to check? I appreciate the entries from anyone.
  Thank you.

  
  Kind regards
  Siva

  Hi Siva,

  Please add the function that you created to 'ADVANCE' also to the following menus:

  1 menu personal Actions

  2 menu Actions manager

  3. global Self Service custom functions

  Line 1 and 2 must be the same as you gave in the Menu through which you access this function.

  Kind regards

  Karine

• Service request information

  Hello
  
  Can someone help me how to use oracle support service request when I create SR.
  
  
  Thank you
  Asaad

  Hello

  http://docs.Oracle.com/CD/E25290_01/doc.60/e25224/srhome.htm#BABBHEID

  Creating Service requests
  How do I create an SR?

  Concerning