Request for refund for the PDF pack because my PDF has not converted correctly to Word doc

I feel like I'm in the wrong place to ask for a refund, but I tried to solve this problem for some time and this is where I have been guided so I hope that I am using the appropriate channel. Please can you help me ask the refund of my purchase of the PDF package? (order No.. AD015935750). I've been going in circles for months, literally, to cancel my subscription. I need to convert a PDF file to a Word doc and thought it would be something I could use for school, so I downloaded the PDF package for $89 on 5 March, 15. But my account has not converted correctly, so I tried to cancel but just keep in curls, so I responded to an email asking to cancel the subscription of 3-25, which was within 30 days. I do not have a "kick back", so I assumed that the email has passed through. I was check my account for the refund and he was never treated so I looked at my mailbox and to see that I had a bounce email, specifying that the email does not, but the rejection was delayed while I haven't noticed. I've never used except that once so can I please get a full refund? I am a student who was struggling with a very fixed budget and was unable to use the PDF pack because my first document would not convert properly. Below a screenshot shows that I started the process within 30 days of the purchase. Please let me know how to proceed. Thanks in advance for your time.

Hi kristinad36324104,

I recommend you visit the following link and contact the customer about your question: cancel your subscription or membership. Acrobat, services Cloud of Document PDF

Kind regards
Rahul

Tags: Adobe

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