Revenue to Windows 7 and now no office or Windows button

My father has just upgraded to Windows 10 and immediately tried to go back to Windows 7. Now he will start his laptop with Windows 7, but he gets no connection window.  The screen is black and there is no office or the Windows key.  However, the mouse cursor is visible and moves. Another person met and solved this problem?  Thank you!

Thanks for your reply Niranjan.

We tried the above without success, and we did not have the installation disc. The Toshiba laptop has a function of recovery that set the laptop to the "out of box" configuration My father was OK with that he had saved his documents. We will create a system recovery disc where we have future problems.

Thanks, Matt

Tags: Windows

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    [File mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office details: {47CDEE04-15E7-4393-823C-9F19163CCB88}1.9.0027.06.1.7600.2.00010300.0.0.003x 64*-*-*-*-G7B6M00359-OEM-9804563-104688S-1-5-21-4105253140-3248553093-608739849ASUSTeK Computer Inc.        UL80VT American Megatrends Inc.. 214 20110117000000.000000 + 00061B83607018400F804090409Eastern Standard Time(GMT-05:00)03_ASUS_portable100100Microsoft Office Enterprise 2007129AF2C442EAD0F143bTpphlGMO63Fl + N/RWz9H3zae4 =81599-906-1700076-651751100Microsoft Office system 20071219

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7600.16385

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_COA_SLP
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-045-610468-02-1033-7600.0000-3172012
    Installation ID: 104731195014616722429474505736359264920732256592507294
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: G7B6M
    License status: licensed
    Remaining Windows rearm count: 2
    Trust time: 28/11/2012-09:54:21

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: n/a
    Beyond: 0x000000000001EFF0
    Event timestamp: 11:22:2012 12:30
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Altered the file: %systemroot%\system32\sppobjs.dll
    Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Altered the file: %systemroot%\system32\sppwinob.dll
    Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
    Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
    Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Altered the file: %systemroot%\system32\drivers\spsys.sys

    --> HWID data
    Current HWID of Hash: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GFyGfz73n8sErBkTCA4/HhDcKpGyg ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC1150 011711 APIC
    FACP 011711 FACP1150
    DBGP 011711 DBGP1150
    HPET 011711 OEMHPET
    START 011711 BOOT1150
    MCFG 011711 OEMMCFG
    SLIC _ASUS_ Notebook
    CO-SUBMISSION 011711 OEMECDT
    LASRYVITRAGE 011711 OEMB1150
    GSCI 011711 GMCHSCI
    SSDT PmRef CpuPm

    The common cause for these mismatches is a defective Intel Rapid Storage Tech driver

    Download and install the latest version of...

    http://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y&ProdId=2101&DwnldID=21730

    Then run another MGADiag report and view the results.

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