Server error Temorary BBM

I had bbm on my phone until a few hours ago, he decided to play... So I uninstalled and reinstalled then. But after the signing, it is said that "a temporary server error has occurred. Please try again"I don't know what is happening, and bbm is the only way I can get through the family :/

Hi @Kirstiee12

I would like to know if the following knowledge base article helps. Thank you!

KB35294 - when you try to open or to implement the BBM for Android and iPhone, an error

Tags: BBM

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    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/connection.rb:79:in 'catch '.

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/connection.rb:79:in "pre_process".

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/connection.rb:54:in "process".

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/connection.rb:39:in "receive_data".

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/eventmachine-1.0.3/lib/eventmachine.rb:187:in "run_machine".

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/eventmachine-1.0.3/lib/eventmachine.rb:187:in 'run '.

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/backends/base.rb:63:in 'start '.

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/server.rb:159:in 'start '.

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/controllers/controller.rb:86:in 'start '.

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/runner.rb:187:in 'run_command.

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/vendor /ruby/1.9.1/gems/thin-1.5.1/lib/thin/runner.rb:152:in 'run! '

    /Applications/server.app/Contents/ServerRoot/usr/share/devicemgr/backend/thin:1 1: turnkey"< >".

    [739] [08/04/2016 18:51:55.991] F: NameError (uninitialized constant InactiveUserGroup):

    Vendor/Ruby/1.9.1/Gems/ActiveSupport-2.3.18/lib/active_support/Dependencies.RB: 469: in "load_missing_constant".

    Vendor/Ruby/1.9.1/Gems/ActiveSupport-2.3.18/lib/active_support/Dependencies.RB: 106: in "const_missing_with_dependencies".

    lib/mdm_library_item_base. RB:22: in 'const_get '.

    lib/mdm_library_item_base. RB:22: in 'library_item_by_id '.

    App/Models/Profile.RB:276:in 'owner '.

    App/Models/Profile.RB:250:in "library_item_type".

    App/Models/Profile.RB:257:in "modify_attributes".

    lib/mdm_record_base. RB:184: in 'get_attributes.

    App/helpers/user_group_helper. RB:85: in 'get_profiles '.

    App/Controllers/magic_controller. "RB:180: in ' block ' (5 levels) in do_magic.

    App/Controllers/magic_controller. "RB:180: in ' block ' (4 levels) in do_magic.

    Vendor/Ruby/1.9.1/Gems/ActiveRecord-2.3.18/lib/active_record/connection_adapter s/abstract/database_statements.rb:136:in "transaction".

    config/Initializers/dm_rails_monkey_patches. RB:152: in "transaction".

    Vendor/Ruby/1.9.1/Gems/ActiveRecord-2.3.18/lib/active_record/transactions. RB:18 2: in the "transaction".

    lib/mdm_utilities. RB:242: in 'process_in_transaction '.

    App/Controllers/magic_controller. "RB:163: in ' block ' (3 levels) in do_magic.

    App/Controllers/magic_controller. RB:146: in 'each '.

    App/Controllers/magic_controller. "RB:146: in ' block ' (2 levels) in do_magic.

    App/Controllers/magic_controller. RB:137: in 'each '.

    App/Controllers/magic_controller. RB:137: in 'block in do_magic'

    App/Controllers/magic_controller. RB:127: in 'each '.

    App/Controllers/magic_controller. RB:127: in 'do_magic '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/base. RB:1333: in 'perform_action.

    n Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Filters.RB:617:i 'call_filters '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Filters.RB:638:i n 'run_before_filters block '.

    App/Controllers/application_controller. RB:111: in 'give_session_to_models '.

    Vendor/Ruby/1.9.1/Gems/ActiveSupport-2.3.18/lib/active_support/callbacks. RB:178: in 'evaluate_method '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Filters.RB:186:i n 'call '.

    n Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Filters.RB:635:i 'run_before_filters '.

    n Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Filters.RB:615:i 'call_filters '.

    n Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Filters.RB:610:i 'perform_action_with_filters '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/benchmarking. RB: 68: 'block in perform_action_with_benchmark'

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/benchmarking. RB: 68: in "perform_action_with_benchmark".

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Rescue.RB:160:in "perform_action_with_rescue".

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Flash.RB:151:in "perform_action_with_flash".

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/base. RB:532: in 'process '.

    n Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Filters.RB:606:i 'process_with_filters '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/base. RB:391: in 'process '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/base. RB:386: in 'call '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Routing/route_se t.rb:438: in "call".

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Dispatcher.RB:87: "send."

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Dispatcher.RB:12 1: in "_Appel".

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Dispatcher.RB:13 0: in 'block in build_middleware_stack'

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/string_coercion. RB: 25: in 'call '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/string_coercion. RB: 25: in 'call '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/params_parser. RB: 15: in 'call '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/session/abstract _store.rb:177: in "call".

    Vendor/Ruby/1.9.1/Gems/ActiveRecord-2.3.18/lib/active_record/query_cache. RB:29: in "block in the call.

    Vendor/Ruby/1.9.1/Gems/ActiveRecord-2.3.18/lib/active_record/connection_adapter s/abstract/query_cache.rb:34:in "cache".

    Vendor/Ruby/1.9.1/Gems/ActiveRecord-2.3.18/lib/active_record/query_cache. RB:9:i n "cache".

    Vendor/Ruby/1.9.1/Gems/ActiveRecord-2.3.18/lib/active_record/query_cache. RB:28: in "call".

    Vendor/Ruby/1.9.1/Gems/ActiveRecord-2.3.18/lib/active_record/connection_adapter s/abstract/connection_pool.rb:361:in «call»

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Failsafe.RB:26:i n 'call '.

    < internal: Prelude >: 10: in 'synchronize '.

    Vendor/Ruby/1.9.1/Gems/actionpack-2.3.18/lib/action_controller/Dispatcher.RB:10 6: in 'call '.

    Vendor/Ruby/1.9.1/gems/rails-2.3.18/lib/rails/rack/static. RB:31: in 'call '.

    Vendor/Ruby/1.9.1/gems/rails-2.3.18/lib/rails/rack/log_tailer. RB:17: in 'call '.

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Connection.RB:81:in 'block in pre_process ".

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Connection.RB:79:in 'catch '.

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Connection.RB:79:in "pre_process".

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Connection.RB:54:in 'process '.

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Connection.RB:39:in "receive_data".

    Vendor/Ruby/1.9.1/Gems/eventmachine-1.0.3/lib/eventmachine. RB:187: in 'run_machine '.

    Vendor/Ruby/1.9.1/Gems/eventmachine-1.0.3/lib/eventmachine. RB:187: in 'run '.

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/backends/base. RB:63: in 'start '.

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Server.RB:159:in 'start '.

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Controllers/Controller.RB:86:in 'start '.

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Runner.RB:187:in 'run_command.

    Vendor/Ruby/1.9.1/Gems/Thin-1.5.1/lib/Thin/Runner.RB:152:in 'run '!

    end: 11: in "< main >".

    [739] [08/04/2016 18:51:55.992] I: rendered /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/backend/public 500.html (500 internal server error)

    [740] [08/04/2016 18:51:55.998] I: treatment MagicController #do_magic (for 1.1.1.1 to the 2016-04-08 18:51:55) [POST]

    [741] [08/04/2016 18:51:56.060] I: treatment MagicController #do_magic (for 1.1.1.1 at 2016-04-08 18:51:56) [POST]

    [740] [08/04/2016 18:51:56.278] I: completed in s 280ms (view: 1, DB: 115). 200 OK [https://macserver.elcapitan.com/magic/do_magic]

    [741] [08/04/2016 18:51:56.368] I: completed in 307ms (views: 1, DB: 177). 200 OK [https://macserver.elcapitan.com/magic/do_magic]

    mpass1 kernel [0]: gfx: Surf 15ea9c9f: clientClose:

    8 April 18:52:14 macserver kernel [0]: gfx: Surf 15ea9c9f: SetIDMode: id = 330484187 mode = 0 x 24

    8 April 18:52:14 macserver kernel [0]: gfx: Surf 15ea9c9f: clientClose:

    ######################################################################

    ##############     END               ##########################################

    ######################################################################

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    How to reset the profile to its original State Manager

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