some parts of the audio of the video do not play on all devices

I recently exported a video in first pro through media encoder.  It played fine on my computer.  The video begins with a bumper with audio and then goes to a speaking spokesperson.  I then downloaded on youtube and yet once again, everything was going well for me.  But then I heard from a colleague that he could hear the audio during the bumper, but once the person got on the screen he had no audio data.  I've never run into something like this before.  I went to check and found that if I watched the video on firefox, it worked but not through google chrome (though chrome worked for me).  I thought it was a weird extension or something that she had installed that might have been originally it and don't worry.  Hey well last night our posted the video on facebook and youtube social media person arrived again reports the same behavior but this time it was on several aircraft types.

I used the 1080 p vimeo export preset in media encoding.  Everyone has faced something like this before?  This is the first time for me and just baffles me.  I think that if we could hear the intro music you should hear all audio - it's all an audio track.  But I guess I'm wrong?

I found the problem.  It turns out that it was a problem of phase cancellation.  When the audio has been converted to a stereo left mono signal and tracks right were to cancel each other.

Tags: Adobe Media Encoder

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