SRM 5.8 does not display an icon in the Web Client

I have a customer that has improved its server vCenter on the two sites of 5.5U1 to 5.5U2, a condition 5.8 SRM.

After what seems to be a successful installation of the SRM on both sites, I see NOT the RS icon on each site.

Tried to restart the VMware vCenter inventory Service

Services of SRM server and embedded database are running

I checked below and the ExtensionManager value, com.vmware.vcDr is actually present.

Notes:

1 SRM is installed on the respective vCenter servers using the embedded DB ProstgresSQL

2 vcEnter also uses the embedded DB - there are only 3 hosts per site

3. the total number of protected virtual machines expected to be 12

Any ideas? I know it's a new product, but we are here.

OK, this has been resolved. Here's the answer:

Customer said to have upgraded the server vCenter Server to 5.5U2, which he did. But...

1. he could not also upgrade the inventory Service

2. has failed to upgrade the Web Client

It is interesting that SRM 5.8 installation succeeded only after upgrading vCenter server, but the Installer do NOT also test the compatibility of the inventory also upgraded service.

Note that there is no current documentation reflecting this anywhere I could find. Refers only to the version of vCenter server.

Done deal.

Tags: VMware

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