Stop problem with MacBook Air

I have the 2012 of 11 inches, i7 2 GHz Air running OSX EL Capitan 10.11.5.

Since the installation of El Cap, I got bad to close the Air. The toolbar at the top (the one containing the logo apple etc) goes away after I clicked on "shut down" and freezes the process of closing. So I should stop by pressing the button "on" for several seconds. I'm fairly certain that there is no APPS open and I tried different remedies offered on the internet.

I am now at a loss what to try!

Everyone knows about this problem?

Does anyone know a cure?

Thanks in advance!


Once you start the shutdown process by clicking the Apple logo in the Menu and then "stop" bar in the resulting drop-down list, you should see:

Do you see that?  If so, exactly what to do and what do you see?

Tags: Notebooks

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