Student about the versions of Dreamweaver and Photoshop on CC
Hello
I recently signed up for CC for the teams as part of a summer course that I take my multimedia Production called University. I received and activated the following message appears in my email:
Hello | ||
You have been assigned a creative cloud - membership applications. This gives you access to the collection full creative cloud office products - with the benefits of level team. | ||
.. .you will use Adobe software and free to use. You must click on the activation link and use the e-mail address used in this post to create an Adobe ID (instructions for how to do this are provided once you click on the activation link). Once you've created an Adobe ID for the email used in this post, you can download Adobe Cloud Desktop App and install Dreamweaver and Photoshop for beginners on your computer. Be prepared that it will take a while. | ||
To start your membership, you will need to create an Adobe ID or sign in with an Adobe ID existing using this email address. Click below to accept the invitation. |
OK, well. It is said that once I have download, I would have free access to Dreamweaver and Photoshop as long the class lights (8 weeks). Then I do all this; I have downloaded/installed CC for teams on my computer, and then once it is I downloaded/installed the latest versions of Photoshop and Dreamweaver, Dreamweaver CC 2015 and Photoshop CC 2015.
But then, once I tried to download and install DW and PS, they are trial versions only, whereas they should be non-epreuve versions. Quick glance:
I checked a day later to ensure that these versions are trial versions and so problematic for my course:
My question to Adobe customer service: Please help me! I have absolutely no idea whatsoever about how to get to the correct version of DW and PS for my class. The only other version that is still available is the one that must be purchased, which is not the version that we use for the class (I asked my teacher). No one else in my class seem to have this problem. What I did wrong, how can I solve this problem, and on the EARTH I'm looking for versions of the software that I need next week?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===>===> NOTE DAYS AND TIME
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
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