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• The scroll feature does not work on my mouse.  I installed new batteries, but it still does not.

  The scroll feature does not work on my mouse.  I installed new batteries, but it still does not.

  Look in the system Prefereces - mouse and make sure the scrolling feature is set up how you want. If the action still does not work, please reset the SMC and the PRAM by iMac SMC and the PRAM reset

• Contact the Forum does not work on the accommodation of third party (former title now

  I created a site in muse with a simple contact form. When I write the site to a third party host the email filed does not work unless I use my creative cloud email any other email gives me a "the server has encountered an error" when the submit button

  

  Work with your hosting provider.

  Something is change the generated files from Muse.

  There is more information on troubleshooting the forms here <> .

  The script form_check.php on your site returns the following:

  

  This strongly implies that something changes the generated files from Muse.

  This page should contain display three lines of text, where at least the first two have green check marks indicating PHP and a sender are configured correctly (as far as Muse can tell). The third green check mark or a red x can be ignored. It refers to SQL, which is optional. The form will work without it.

• FF does not start. FF does not work on any other user accounts on this computer, but it works fine on another pc on our home network. Thanks for any help you can offer.

  The computer is a HP Envy 17 laptop. Firefox does not appear on the list of the Manager of process tasks or applications. System Restore has not fixed the problem. Google Chrome works well. Internet Explorer works well until I tried to download Firefox. Then it crashes too. This pc work Firefox very well since I bought it 10 months ago. I upgraded FF3 4 then 5 with no problems. All of a sudden yesterday it stopped working. There is no error message and of course FF does not start because there is no list of Firefox in the process tasks or applications Manager. I tried to uninstall Firefox, then tried to download usingInternet explore, but when I click on the download button on the site of Mozilla, Internet Explorer crashes. I did a system restore to 16/08/11 when Firefox was still working. This restored the program but it still does not work. Google Chrome seems to work very well. My internet access is through wifi via a Verizon Fios Actiontec router. I use Symantec Endpoint Protection against the virus and make having all programs Norton or Skype do not appear in the Panel. My pc is set for automatic updates from Microsoft and HP. They both say that my software is up to date. Y at - it a fix for this problem or is it a sinister plot by Microsoft to force us to use Internet Explorer?

  Download Firefox using some other browser (Chrome, Safari, IE) of one of the mirrors here:

  • http://www.Mozilla.org/community/mirrors.html

  Uninstalling Firefox

  • https://support.Mozilla.com/en-us/KB/uninstalling%20firefox
  • DO NOT SELECT DELETE THE SETTINGS AND DATA OF THE USER

  Install Firefox on Windows

  • https://support.Mozilla.com/en-us/KB/installing%20firefox%20on%20Windows

  Check and tell if its working.

• I hate Firefox 4! Add my favorites now does not work, it is slow and crashes. I run Windows 7. Can I uninstall 4 and go back to the old version? If so, how?

  A former programmer, I am appalled that such a poor version would be released! It reminds me of dealing with Windows 98!

  Sorry to hear that. You can return to the v3.6.16, but in the end, support is removed for that eventually.

  To return to an earlier version, download Firefox 3.6.16

  Then go to add/remove programs and choose to uninstall Firefox 4.0, but don't check the option to delete your bookmarks, customizations etc. Those who will be selected for you so that you can continue to use them when you reinstall v3.6.16

  Restart and then run the downloaded v3.6.16 file.

  Check from time to time if there is any security updates released for this version by clicking help | Look for the updates

• Lightroom 6 Nikon D700 will not be recognized but will be recognized Canon Rebel T5.  The solutions proposed by the Forum does not work.  Need software patch from ADOBE.  Should not have to change the camera and editing do recognize D700 by Lightroom.   N

  I posted this problem a few months before.  I don't think I got a solution to this day.  Various suggested corrections do not seem to work.  Would appreciate a software patch that I don't have to do all the elements recommended to make a function that should be automatic as with the other digital SLR cameras that I attached.   Software of the camera one could recognize the NIKON D700 and is then automatically to light the NIKPN D700 DSLR.   I would be grateful if ADOBE would have created the patch to correct this problem, which does not recognize my NIKON D700 when attached by the same cable attachment that work with other DLSRs and camera one software.

  Thank you!

  We just released 6.4/2015.4 Lightroom which solves the problem of strap Nikon with Lightroom running on Mac OS 10.11.

  Please see Lightroom CC 2015.4 / 6.4 available

  Kind regards

  Mohit

• Can't get add ons, addons video does not work "any format of video support.

  I tried to download a coupon printer add on, but there is no download. Troubleshooting video wouldn't play because he said "not format of video support.

  Note that an error 'no format video support' is usually caused by web pages that use the HTML5 media player to play a video and any appropriate format is available or the server is not configured correctly and does not send the file with the MIME type supported.

  • https://developer.Mozilla.org/Properly_Configuring_Server_MIME_Types
  • https://developer.Mozilla.org/How_Mozilla_determines_MIME_Types

  You can try to see if you can open the video in a new tab via the context menu (see video).

• "Add typekit fonts" button does not work

  Hello

  For some reason, the adobe desktop application synchronize typekit fonts. The button in the tab font of the cc adobe APP does not respond when I click on it. Any thoughts?

  Thank you

  Reinstalled the soft cc of adobe and its working now. Thank you

• Webcam does not work on my Qosmio X 500

  Hello
  There is a problem with my webcam bringing not working more, whenever I try to start the application of Toshiba webcam it says it fails to launch, and asks me to restart, but it is without a job.
  No detect cam actually, I tried to uninstall the webcam driver and then reinstall and it works for awhile and after stop or put my PC in mode 'sleep' it doesn't work anymore.

  I checked the Device Manager, and apparently it is listed under the USB devices as an "unknown device".
  Please help *(it's a Qosmio X500 btw) *.

  > I checked the Device Manager, and apparently it is listed under the USB devices as an "unknown device".

  This means that the webcam is recognized, but the software is missing.
  I put t know exactly why the software of the webcam is not working properly, but I think that the system registry is confused until eventually some registry keys are defective
  For this I recommend to use the CCLeaner. He the freeware tool that cleans up the registry.

  Uninstall the webcam of the system software/driver.
  Install the CCLeaner.
  Reboot the laptop.
  Use CCleaner to clean the system and the registry.
  Reboot once more and then install the software/driver webcam
  Then reboot once again.
  Use CCleaner to fix the registry.

• Updated Manual of the Add - ons in FF29 does not work

  To manually check updates in all: addons hangs (does nothing) - expected five minutes. I confirmed this behavior by doing the same thing in Mode safe. In the past, at least I would at least get any found updates (if there is not). Modules for automatic update checked or unchecked has no effect on this behavior.

  Thanks for the reply; but the question was not plugins. It's that would hang an update of the extension of the manual.

  Apparently, something has been fixed in 29.0.1 and it is no longer a problem (for me).

• I want to get an exception for an unreliable site (which is important and fine), but he said no licence necessary so will not add exception yet still does not work because the certificate "expires" last month.

  I want to access my school web-based email and did two years and suddenly, it won't work. He said that the site is not approved and validation is necessary. I click on "I understand the risks" then 'Add Exception '. It comes up with "this site offers valid, verified identification. There is no need to add an exception "." The Add Exception button is not powered. When I receive details it says "could not verify this certificate because it has expired".
  How can I get Firefox to accept my Exception add?

  Sorry about that, I seem to have missed that you are on a Mac.
  
  On Mac, using Firefox > Preferences rather than Firefox/tools > Options

  • http://KB.mozillazine.org/Menu_differences
  • Windows: Firefox (Tools) > Options
  • Mac: Firefox > Preferences
  • Linux: Edit > Preferences

• Item number: 314481 how to manually remove programs from the add tool / remove program does not work! What's next?

  Tried to uninstall a program using the Add / Remove program.  The tool has requested a copy of 'Install the CD' I did not.  Then I tried to uninstall the program by following the instructions in the Article ID: 314481 how to manually remove programs from the add tool / remove program.  It didn't not t work!  The name of the program calmed listed in the tool of installed programs list even if the "Delete" button is no longer visible.   The registry key and its subkeys appear to have been deleted but still the program name in the list of installed programs tool.  WHAT IS PLANNED?

  Some people have good results with the free copy of Revo Uninstaller that you can get from here:

  http://www.revouninstaller.com/index.html

• Anyone other conclusion that the field "Search this Forum" does not work?

  .. seems have been like that for a while.

  Info can be found in the following thread: http://forums.adobe.com/thread/827771?start=0&tstart=0

• I installed firefox 43, now the unity3d plugin does not work, it says I need to install it again, but I've done several times

  Please help me

  You seem to use Win64 Firefox 43.0

  Only the 64-bit Flash Player and Silverlight Plugins is white listed to run in 43.0 Win64 Firefox release.

  If you want to use other Plugins in Firefox on Windows, you need Firefox 32 bit and 32-bit Plugins.

• Add Printer Wizard Vista does not work

  On Vista with SP latext

  When I select Add a printer from anywhere, nothing happens. I don't see listed anyprinters. Spooler is running.

  Try this it worked for me (after that through several tech consults... grrr):

  I can't believe how easy the solution was... amazing that this simple solution has been so difficult to dig for!

  All I had to do was go to the Device Manager and disable the PCI Standard improved to the USB host controller.

  That's all! Turned on my printer and installed the software and I printed a page within 3 minutes!

  How frustrating that it took me more than 30 hours to get this simple solution. But I hope that it can save someone else from countless hours and frustration.

  I found the answer on CNET: http://forums.cnet.com/7723-12546_102-215320.html