The images are are more recognized records in my current projects - RH 9
I worked on 4 projects for start and stop of 6 months now without any major problems. However 4 days ago when I tried to add an image to one that I am working currently on, I noticed that the images directory was no longer. None of the images of the project did not appear in the pages, or if I was confused enough by the present. If I try and select the 'Browse' button in the popup for images to add that overall the program freezes and never UN freezes, I have to force close via Task Manager.
I also tried it with the sample sites and the same problem occurs. Then I decided to copy the usb project and asked a colleague to load the trial version and open a project. He has no problem with the projects in the sample, but with the project, that I gave him, it's still not announced the pictures folder in the directory. If he tries to add an image via browse it does not freeze however it opens 'My images' instead of the opening of the images directory. The same thing happens when you select an existing image, it does not find the directory.
We have tried to identify ways to import an entire folder, so we can add the images directory with no luck. You can add a new directory of images and add an image to the project and that's fine. However I want to manually import images 850ish by project in the solution. Also, if I select the 'Import' from the file menu form my RoboHelp freezes.
I use RoboHelp 9 and Windows 7 Enterprise and I have 125 GB of free space. The projects are on my local c: under 'My Documents' where RoboHelp origianlly added folders.
I have also run a disk scan and have disabled RoboHelp and uninstalled and reinstalled with no luck, same issues happening.
Any advice would be appreciated. I'm finishing the project ready for a live version at the request within a period of weeks.
Concerning the problem of gel when you browse, maybe the dialog box fell into the ditch at the edge of your screen. This would explain why your PC freezes but your colleague not.
Try this:
Click on the button as usual, making sure not to click on something else later.
Press Alt, SPACEBAR, M.
Press an arrow key.
Waggle madly the mouse until you see the window attached to your cursor.
Click to move the window where you want it.
HTH,
Amber
Tags: Adobe
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Hi Brian,.
We noticed this problem recently on 10.10.2 and we are trying to find the possible cause and according to the information I have this problem could occur due to licensing issues. So, it might be in the process of upgrading OS license files are corrupt but right now I can't comment on that. Please follow the instructions to clean uninstall Adobe products and the re - install again.
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