The listed event error ID Viewer: 16391, ATIeRecord

Hello community,

The error I encounter in the event viewer is listed under the custom view of administrative events.  In general, I haven't noticed a problem. But it is to be registered several times in the event viewer, sometimes several times per second. I read through the thread of a user, Dustin Ploch who posted October 22, 2013, (Dustin Ploch error) who had a different error code of ATIeRecord, namely ID 16388. He knew the problem of its system stops responding at certain points.

The event ID is 16391, the source is ATIeRecord and the category of the task is EEU. The error reads this information: "maximum number of ATI EEU session has been exceeded".

XML VIEW

- -
- 
 
  16391
  2
  16
  0 x 80000000000000
 
  140499
  Application
  PC-home
 
 

Anyone know what else there is to do with this error? The error may evolve if untreated? How it can be solved otherwise than the deactivation of the service?

Hi Bryant,

Thanks for posting the query on Microsoft Community. I'm happy to help you on this.

Allow me to inform you that, some users have reported this error happening on systems with two graphics cards or systems that used to have an ATI card which has been replaced by another brand. It may be caused by debris from the ATI software who are unable to communicate with the card. Removal of the ATI drivers is recommended. If the system still has an ATI card, it should be to update the drivers for the video card and the motherboard.

As a work around, I suggest you to change the AMD external events Utility service from automatic to manual start and check if that helps.

  • Press Windows + R to open the command run.
  • Type services.msc and press ENTER.
  • Find the service AMD external events Utility and double-click it.
  • Now, change the startup type to Automatic to Manual.

I hope this information helps. Please let us know if you need more help.

Thank you.

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