The new blackBerry software computer - why link BB do not access my Z10?

I got a new computer, Windows 10.

When I plug my BB Z10 via the USB port the OS sees the BB as a player - so I can access data, etc.-, photos, but BB does not recognize the device (it is grayed out).

Could it be because the new PC has an another computer name as the old PC?

I support my BB to my old PC at the moment just to have a backup, what should I do then? I have to actually remove the old account from link BB on my Z10 and a new one with the NEW name? (afraid to do so because it is said that this erases everything).

Just don't know what to do – want to keep using my BB with BlackBerry link and backing up, etc., but on the new PC.

Thanks for your help!

Thank you @sdgardne

Just to answer one of your questions I did had not migrate any data from the old PC (Vista Ultimate). It is a new laptop with no data on the subject.

In any case, I took your suggestions/article and set up a * lot * of them - most of them, in fact.

At some point, I also came across another article saying to RESTART the phone - something that easily go unnoticed.

Well, I did it, and then BB link recognized the device. But I don't know if it was all the other steps I've done MORE restart or if the restart would have solved it.

I'll never know, but I'm posting here in case it helps someone else.

Bottom line, it works now (yay!).

So thank you very much.

CJ

Tags: BlackBerry Smartphones

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