There is no Library/preferences/adobe file in my Library/Preferences folder - where can I find it?

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  When get you the error code?

  If the problem is specific to adobe then you can uninstall and reinstall the suite adobe and check if it works. Alternatively, you can contact adobe for help.

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  Then selecting Adobe, by clicking on the button uninstall. Then download the installer again and reinstall.

  https://forums.Adobe.com/welcome

  Thank you

  Er.Mayank Chadha