Toolbox empty: how the new features are added?

Using the Toolbox of the printer, the only answer I get is a window that says "no device not connected" (translation from Spanish), but of course, I have a printer installed and works OK.

There is a link "on the Toolbox. When you press on, it asks to "Select a device"... but no device is presented!

There is also a link to 'Update the device list', but it does nothing...

I want to understand this printer in the "list of connected devices. How can I do?

Thanks for your help.

Finally, I decided to remove the printer, remove all the HP software, remove everything and restart from the beginning... and now everything works OK.

The Toolbox opens and shows my new printer, status, etc.

So, I'll close this post.

Thank you

Tags: HP Printers

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