Try to install an update to Itunes

My Dell computer manages 64-bit of Windows Vista Service Pk 2.  Several times I received messages from upgrade to Itunes 9.03.  When I try to do, software downloads and automatically starts to install it and fails.  Message saying "an error has occurred during installation. He suggested to go to the 'Tools' menu in the download area and click on 'download only '. Then it downloads again and stops when you are finished.  Then another window opens with the name 'Apple Software Update.  It contains 5 elements, but none of them will install itself.  When I tried to install one of them, titled Apple Application Support, an error message comes up saying that it does not find "AppleApplicationSupport.msi".  Please verify that this file exists.  I can't find. Help!

Hi ttwjones,

I suggest you try the following steps:

Step 1: use the Windows Installer Cleanup utility for remove all the entries that are related to the product you have installed wrong (ITunes):

Download and then install the Microsoft Windows Cleanup utility. To do this, see the Microsoft Web site:

http://download.Microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Save the file to the desktop. When the download is complete, double-click the file and then follow the directions. When the installation is complete, click Start, point to all programsand then click Windows Installer Cleanup.

In the list of the products installed , delete all entries that are associated with the product you are having trouble installing (ITunes). If there are too many entries, click select all, and then click Remove. When you have deleted all entries, click exit, and then start the installation of the product

Description of the Windows Installer Cleanup utility

http://support.Microsoft.com/default.aspx/kb/290301

Step 2: Download ITunes from the link below and save it to the desktop

http://support.Apple.com/kb/dl927

Step 3: Now, select the boot and then try to install the administrator ITunesas

 

Clean boot the computer

Follow step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Important: n ' forget not the computer to start normal follow step 7 in the link.

Step 4: Try to install the program as an administrator do a right click on the program installation files and select run as administrator , click continue if you are prompted to confirm.

If the problem persists, you can check with Apple to known problems

http://www.Apple.com/support/

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

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Tags: Windows

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