Unable to update or buy apps, family message appears

Rerecently when I tried to update an app, I got this message that says "there is a problem of billing with previous purchase a family member." Ask the family Organizer to update their billing information. We do not know what to do. My husband can download apps and updating, but I can't. I should mention that we were virgins iPhone until 2 weeks ago. We signed up for family and I are the beginning of the 90-day trial period.

I don't know if they can help me at the Verizon (?) store

Any suggestions?

Betsy

Hello there, Betsy!

First of all, welcome to the iPhone family! Looks like you are unable to update your applications because of this message indicates that there was a billing issue. The following article offers some steps on how to solve the problems with payment in iTunes on your computer:

Pay an outstanding balance on the iTunes Store

If your payment method was declined, update your billing information. You may need to use a different payment method. When you update your billing information, do not forget to check these things:

  • Make sure that your name and address match the information on file with your financial institution.
  • Make sure that the payment account you are using is in the proper manner.

If you use family sharing, your method of payment may be denied because there is a billing problem with a previous purchase to the account of a member of the family. The family organizer shall follow the steps described in this article to resolve the problem.

You can't pay for unpaid orders on an iPhone, iPad or iPod touch.

If there is a problem with a previous purchase, you will see a message when you connect to the iTunes Store or try to make a purchase.

When you connect to the iTunes Store

If you have an outstanding balance, you will see this message: "there is a problem of billing with a previous purchase. Please modify your billing information to fix the problem. »

You can pay your balance by following these steps:

  1. Click on the message billing information. Change payment information screen.
  2. Update your payment information. You can use one of these payment methods.
  3. Click done. If your payment is declined, iTunes will warn you.

When you try to make a purchase

If you have an outstanding balance from a previous purchase, you will see this message: "there is a problem of billing with a previous purchase. Click purchase history to view and correct the problem. If you cancel you won't be able to buy until this billing issue has been resolved. »

You can pay your balance by following these steps:

  1. Click purchase on the message history. You can see the outstanding balance on your purchase history. Your purchase history will display your most recent purchases first. To view the details of any purchase, click on the arrow to the left of the order date.

  • Click Info or compensation of billing. If you do not store credit, you won't have the ability to click on pay.
    • If click you on pay, you can use your credit to pay your balance.
    • If you click on billing information, you can update your payment information. You can use one of these payment methods.
  • Click done. If your payment is declined, iTunes will warn you.
  • Thank you for reaching out to the communities of Apple Support.

    Kind regards.

    Tags: iTunes

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