Unbeknownst to me, my Adobe Pro 9 license has been canceled. How can I fix this error?
I upgraded to AdobePro in 2008 and still use the product without problem - until recently. Because of my hard drive crash, I need to reinstall the application, but my serial code was denied. After almost 2 hours on the cat, I finally learned the reason for the support rep - apparently some 'record of account"on its end shows I'm 'back' the product, although I would have no reason to do so. I asked for more details - how 'return' has been authorized, when, what was the reason? How is it I always have used all this time? This product is listed as one of my products registered in my Adobe account. It makes no sense for my code to be disabled! I understand that Adobe has decided to go cloud with Acrobat and refuse to support the older versions, but I should not refuse ACCESS to the FACILITY for the program I bought years ago. Why bother to register my products if that's the case?
I am trying to install Acrobat 9 - standard as one of my products registered, to see if the loading which firstly allow me to load the Pro upgrade. Could this be the right order? In the meantime, is it possible to reach someone at Adobe who can help explain what happened to my Pro version and help me solve what seems to be an error in the cancellation?
: Contact support from adobe for hourly pst by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html
Tags: Acrobat
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