Update frame 9 does not

Has anyone cross a mistake where updates to FrameMaker 9 return an error message that the updater "already works" and the update fails?

Fame is installed on Windows XP. We tried:

  • reboot the machine
  • verification of multiple instances in (recommended in knowledge base) Task Manager
  • defragmentation of the computer
  • Uninstall/reinstall frame
  • I checked the forums and there are some assignments involving the same error message for updates illustrator and creative suite updates, however the solutions involve files and folders that do not exist in the version of the update I see with just 9 framework

Any insite on this matter is appreciated.

This article refers to the Robohelp 7 updater, but the same exercise can apply to what version you have installed:

http://kb2.Adobe.com/CPS/403/kb403211.html

I suspect that HR is the culprit, as I've never had a message of "update running" working on systems that had just FM and Acrobat Pro on them.

Tags: Adobe FrameMaker

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