Updated Illustrator CC 2015 - with 19.0.1 installation problems

Update to the latest version of CC - version 2.1.3.121.   Mac OS x 10.10.3 on a desktop of mid-2012.

I'm a guest with errors 'RETRY' and 'Update failed'.

Screen Shot 2015-07-08 at 10.23.28 AM.png

Screen Shot 2015-07-08 at 10.23.38 AM.png

Uninstalling Illustrator CC 2015 manually via the Applications > utilities > Adobe Installers > uninstall Adobe Illustrator CC 2015.

Then reinstalled Adobe Illustrator CC 2015 through the creative cloud application.  Always have with these same mistakes.

Restart, log out of cloud creative app, reboot, connect you to creative cloud app = the same questions.

The update seems to get to 50% before "update failed" is displayed.  Retry does not work and generates the same result.

The "Get help" link leads to this page that doesn't show this error code:

https://helpx.Adobe.com/creative-cloud/kb/download-update-errors.html

Screen Shot 2015-07-08 at 11.01.30 AM.png

Unlike other such errors, 'Cancel' is not even an option, I am presented with (just TRY).

Is there a solution for this?  Or any way to manually install the update?

As a side note, the problems with Adobe CC are increasingly more and more headaches to deal with.  I spend more time troubleshooting and solving software problems that I have created content!

bsbeamer,

You can use this help page,

https://helpx.Adobe.com/Creative-Suite/KB/error-u44m1i210-installing-updates-CCM.html

Tags: Illustrator

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