video_dxgkrnl_fatal_error for HP 15n004tx

Hi have recently upgarded to 8.1 windows, when the problem started.

(1) when my system wakes up from "sleep mode", it reboots the system with the "video_dxgkrnl_fatal_error" with blue screen error.

(2) I'm unable to install the graphics drivers AMD provided by HP, it indicates an error at the end.

(3) Win 8.1 tari battery very quickly then win 8

(4) the Technology of HP CoolSenseis unavailiable for win 8.1, which worked very well in victory 8 (guard the super cool pc).

I know, there are so many questions, ask someone to help me please.


That is regrettable.

At this point I recommend you contact the support for repair/replacement options.
Technical support of HP, 1-800-474-6836 in North America. For all other regions click here.

Tags: Notebooks

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